Parking Operations Lead: Compliance & Performance

APCOA PARKING UK; East Finchley; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Job summary

APCOA Parking UK in Barnet is seeking an Operations Support Manager to join a fast-paced, hands-on team. You will drive operational excellence, support frontline staff, and ensure compliant service delivery across the borough.

You’ll link on-street operations with office functions, monitor KPIs, develop staff, and report performance. Strong leadership, data-driven problem solving, and clear communication are essential.

Qualifications

• Recent management experience (Team Manager level or similar)
• Experience managing supervisors or equivalent roles
• Strong people-management and communication skills
• Confident handling performance management and disciplinary processes
• Proven experience monitoring KPIs
• Commercially aware and comfortable analysing data
• Good IT skills (MS Office)
• Full, clean UK driving licence

Responsibilities

• Supporting the Operation Manager and Assistant Contract Manager to deliver a high-quality, compliant service
• Leading, motivating and developing a team of Senior Civil enforcement officers and on street CEOs.
• Deputising for the Operation Manager when required
• Ensuring KPIs, service levels and quality standards are consistently achieved
• Managing staff performance, absence and employee relations
• Working closely with residents, local businesses, councillors and the Metropolitan Police
• Helping create safer neighbourhoods and thriving local business districts
• Ensuring health & safety and quality standards are met at all times

Skills

People management

KPI monitoring

Data analysis

Communication

Leadership

Driving licence

Tools

MS Office

Job description

APCOA Parking UK in Barnet is seeking an Operations Support Manager to join a fast-paced, hands-on team. You will drive operational excellence, support frontline staff, and ensure compliant service delivery across the borough.

You’ll link on-street operations with office functions, monitor KPIs, develop staff, and report performance. Strong leadership, data-driven problem solving, and clear communication are essential.