IT Helpdesk: 1st Line Support Analyst (Onsite, Uxbridge)

APCOA PARKING UK; Uxbridge; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Employee discount programme

25 days holiday + 8 bank holidays

Training and development opportunities

Job summary

APCOA PARKING UK is hiring an IT 1st Line Support Analyst to join the onsite service desk in Uxbridge. This entry-level role offers hands-on experience supporting Windows, Microsoft 365 and user accounts, with a rota across 5 days.

You will log and resolve incidents, assist with Active Directory, devices, and liaise with suppliers, while delivering great customer service and working to SLAs.

Qualifications

• Entry-level IT role suitable for a candidate starting their IT career.
• Experience in IT support, service desk, or training programs welcomed.
• Knowledge of Windows OS and Microsoft apps is beneficial.
• Familiarity with Active Directory and user account management is a plus.

Responsibilities

• Provide first-line IT support via phone, email, and ticketing system.
• Log, prioritise, and resolve IT incidents and service requests.
• Assist with AD user administration (accounts, passwords, groups).
• Support Windows 10/11, Microsoft 365, Exchange, and SharePoint environments.

Skills

IT support

Service desk

Active Directory

Windows 10/11

Microsoft 365

Troubleshooting

Communication skills

Tools

Acronis

Ticketing system

Job description

APCOA PARKING UK is hiring an IT 1st Line Support Analyst to join the onsite service desk in Uxbridge. This entry-level role offers hands-on experience supporting Windows, Microsoft 365 and user accounts, with a rota across 5 days.

You will log and resolve incidents, assist with Active Directory, devices, and liaise with suppliers, while delivering great customer service and working to SLAs.