Car Park Enforcement & Customer Service Officer

APCOA PARKING UK; Stafford; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Full training

All weather uniform

Overtime options

Learning and development opportunities

£12.71 per hour

Job summary

APCOA PARKING UK in Stafford is seeking a Civil Enforcement Officer to join our public-facing team. You will patrol car parks, resolve customer concerns, deter crime and implement traffic controls, while maintaining high standards of site cleanliness and safety for customers, clients and property.

You must hold a Full UK Driving Licence, have excellent customer service skills and basic computer ability. The role offers 37.5 hours per week with varied shifts, full training, and a pay rate of

Qualifications

• Excellent customer service skills.
• Basic computer skills.
• Knowledge of health and safety needs.
• Reliable and responsible attitude to work, including aptitude to be proactive.
• Full UK Driving Licence (essential).

Responsibilities

• Resolve customer’s concerns, patrol the car park, deter crime, and implement traffic control measures.
• Maintain the agreed standards of site cleanliness and safety, whilst improving in all these areas.
• Meet and exceed where possible the safety, security and service of the car park customers, our client, and the property.
• Ensure a reliably high level of customer service, to resolve customers problems on site wherever possible.
• Carry out first line maintenance of payment machines, and other company equipment.
• Assist with Revenue Transfers and maintain records Revenue movement as laid down within the local revenue protection protocols, in line with APCOA SOP’s.

Skills

Customer service

Computer skills

Health & safety

Reliability

Full UK Driving Licence

Job description

APCOA PARKING UK in Stafford is seeking a Civil Enforcement Officer to join our public-facing team. You will patrol car parks, resolve customer concerns, deter crime and implement traffic controls, while maintaining high standards of site cleanliness and safety for customers, clients and property.

You must hold a Full UK Driving Licence, have excellent customer service skills and basic computer ability. The role offers 37.5 hours per week with varied shifts, full training, and a pay rate of