Impactful Ops Support Manager, Parking Services

Parking; Chipping Barnet; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

APCOA Parking in Barnet is seeking an Operations Support Manager to oversee parking operations, driving performance and compliance while supporting frontline teams. The role links on-street operations with contracts, ensuring a safe, well-managed service for residents and businesses.

You will lead supervisors, monitor KPIs, and work with clients to deliver consistent, compliant service. A hands-on, problem-solving leader who communicates clearly will thrive here.

Qualifications

• Experience managing supervisors or equivalent roles.
• Strong people-management and communication skills.
• Confident handling performance management and disciplinary processes.
• Commercially aware and comfortable analysing data.
• Full, clean UK driving licence.

Responsibilities

• Supporting the Operation Manager and Assistant Contract Manager to deliver a high-quality, compliant service.
• Leading, motivating and developing a team of Senior Civil enforcement officers and on street CEOs.
• Depising for the Operation Manager when required.
• Ensuring KPIs, service levels and quality standards are consistently achieved.
• Managing staff performance, absence and employee relations.
• Working closely with residents, local businesses, councillors and the Metropolitan Police.
• Helping create safer neighbourhoods and thriving local business districts.
• Ensuring health & safety and quality standards are met at all times.

Skills

Experience managing supervisors

People-management

Communication skills

Performance management

Data analysis

UK driving licence

Job description

APCOA Parking in Barnet is seeking an Operations Support Manager to oversee parking operations, driving performance and compliance while supporting frontline teams. The role links on-street operations with contracts, ensuring a safe, well-managed service for residents and businesses.

You will lead supervisors, monitor KPIs, and work with clients to deliver consistent, compliant service. A hands-on, problem-solving leader who communicates clearly will thrive here.