Car Park Team Leader – Lead Operations & Service

APCOA PARKING UK; Reading; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Training & Development opportunities

Employee Discount scheme

Job summary

APCOA Parking UK is seeking a proactive Team Leader for Royal Berkshire Hospital. You will support the Contract Manager, deploy staff across car parks and drive improvements in operations and customer service. Immediate start for an experienced supervisor.

The role demands strong people management, coaching, and the ability to present to management. Salary is £26,000-£28,000 per year DOE, with pension, development opportunities, and staff discounts.

Qualifications

• Minimum of 2 years in a people management/supervisory role.
• Strong people management skills including coaching, training and recruiting skills.
• Good working knowledge of MS Office.
• Strong commercial acumen.
• Ability to present to Management level.
• Able to operate effectively with the minimum of supervision.

Responsibilities

• Assist the management team in ensuring the smooth delivery of the contract with operational responsibility for day to day running of all allocated Car Parks.
• Management and planning of resources including ensuring effective deployment of staff throughout the contract ensuring operational requirements are met.
• Continuous monitoring of activity, involving regular reporting on Key Performance Indicators to the Contracts Manager.
• Ensure the highest levels of incident recording ensuring relevant parties are updated as required.
• Ensure the highest levels of customer service are maintained.
• Resolve all operational problems within the scope of the contract and prepare responses within established timeframes, to all service complaints and contractual issues raised.

Skills

Team leadership

Coaching

Recruiting

MS Office

Commercial acumen

Presentation to management

Self supervision

Tools

MS Office

Job description

APCOA Parking UK is seeking a proactive Team Leader for Royal Berkshire Hospital. You will support the Contract Manager, deploy staff across car parks and drive improvements in operations and customer service. Immediate start for an experienced supervisor.

The role demands strong people management, coaching, and the ability to present to management. Salary is £26,000-£28,000 per year DOE, with pension, development opportunities, and staff discounts.