Customer Service Agent

APCOA; Uxbridge; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Training and development

Employee discount scheme

Pension scheme

Job summary

APCOA Parking UK in Uxbridge is seeking a proactive administrator to join a multi-contract team. The role focuses on delivering high-quality customer service and supporting contract processing in a busy environment.

You will handle enquiries, maintain KPI and SLA records, and use Microsoft Office programs to prepare reports. The position offers a starting salary of £28,000 rising to £30,800 after probation, with a 40-hour week Mon–Fri 08:30–17:30.

Qualifications

• Customer service experience.
• Excellent written and oral communication skills.
• Attention to detail.
• High level of competence with Microsoft Office Programs.
• Strong organisational skills and aptitude to prioritise.

Responsibilities

• Carry out all tasks according to the given contract processing procedure and policies (in line with relevant Government Legislation)
• Undertake administrative tasks to help ensure that all contracts' KPI’s and SLA’s are met.
• Use knowledge of processes, legislation to effectively advise all customer of the correct process/outcome.
• Handle telephone calls professionally and in line with the laid down expected service level
• Manage queries and strive for solutions to customers problems to a satisfactory end

Skills

Customer service

Communication

Attention to detail

MS Office

Organisational skills

Job description

The Role

Location: Uxbridge
Hours: 40 Hours per week |Mon-Fri 08.30 to 17.30
Salary: Starting salary £28,000 per annum - increasing to £30,800 per annum on completion of probation

Do you want to work in a role where every day is different? Do you want to learn new skills and be part of a large diverse team? Do you have great communication and administrative skills?

You will be working as a multi-functional and flexible member of the team, capable of working effectively in a multi-contract environment and providing a high standard of customer service to our on-street contracts

What will you do?:

• Carry out all tasks according to the given contract processing procedure and policies (in line with relevant Government Legislation)
• Undertake administrative tasks to help ensure that all contracts' KPI’s and SLA’s are met.
• Use knowledge of processes, legislation to effectively advise all customer of the correct process/outcome.
• Handle telephone calls professionally and in line with the laid down expected service level
• Manage queries and strive for solutions to customers problems to a satisfactory end

What will you bring?

• Customer service experience
• Excellent written and oral communication skills
• Attention to detail
• High level of competence with Microsoft Office Programs.
• Strong organisational skills and aptitude to prioritise.

What is on offer to you? :

• £28,000 per annum (increasing to £30,800 per annum after successful completion of probation)
• 40 hours per week |Mon-Fri 08.30 to 17.30
• Training and Development
• Employee Discount Scheme
• Pension Scheme

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.