Customer Service Specialist: Hybrid & Overnight Shifts

Starling Bank; Cardiff; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension scheme (company-enhanced)

Private Medical Insurance

25 days holiday

Birthday day off

Life Insurance

Volunteer time

Cycle to Work

Perkbox discounts

EV leasing

Living Wage employer

Job summary

Starling Bank in Cardiff is hiring a Customer Service Team Member to handle inquiries across phone, email, live chat and social channels. You will own customer issues, strive to improve service quality, and support a dynamic, resilient team in a fast-paced fintech setting.

The role includes twilight and overnight shifts with hybrid working patterns. Training is 5 weeks in the office, then alternating office/remote work as you settle in, with ongoing focus on customer-first service.

Qualifications

• Strong written and verbal communication skills.
• Able to respond to customers across channels (phone, email, live chat, social).
• Comfortable in a fast-changing fintech environment.
• Basic IT skills to navigate Starling laptops and systems.
• Knowledge of vulnerabilities.

Responsibilities

• Providing exceptional customer service via phone, email, live chat and social media.
• Showing ownership and accountability for offering solutions that help and benefit our customers.
• Maintaining high standards and continually striving to improve the service for our customers.
• Responding to customer complaints and escalating issues as necessary.
• Supporting a continuous improvement ethos within the contact centre.
• Actively seeking to improve processes and workflows.
• Working well within a dynamic team environment.

Tools

MacBook

Job description

Starling Bank in Cardiff is hiring a Customer Service Team Member to handle inquiries across phone, email, live chat and social channels. You will own customer issues, strive to improve service quality, and support a dynamic, resilient team in a fast-paced fintech setting.

The role includes twilight and overnight shifts with hybrid working patterns. Training is 5 weeks in the office, then alternating office/remote work as you settle in, with ongoing focus on customer-first service.