Customer Service Specialist — Call Centre (Thu-Mon, FTC)

KBR; Swindon; On-site; GBP 21,000 - 24,000; Full time

Job summary

KBR’s Mission Technology Solutions unit is seeking a Call Centre Operator in Swindon on a fixed-term contract ending September 2027. The role runs Thursday to Monday, with 8-hour shifts between 6am and 10pm, and involves handling calls and adhering to policy guidelines.

You’ll act as the first point of contact, collate details, coordinate with the supply chain, chase progress, and ensure accurate data records. A strong customer-service mindset is essential.

Qualifications

• GCSE Maths and English are essential.
• Eligible to apply for security clearance.

Responsibilities

• Act as initial customer contact, collect and record details and provide accurate information.
• Coordinate customer service requests with the supply chain and chase progress of work orders.
• Resolve queries/complaints by applying a first-call resolution approach.
• Create accurate data records to enable timely resolution of requests.
• Enhance customer perception by delivering solutions in a timely, customer-focused manner.
• Take ownership of own performance and seek opportunities to improve.
• Maintain the highest standard of customer service at all times.
• Stay up to date with changes across the team and processes.
• Comply with KBR's Zero Harm policy to maintain a safe working environment.

Education

GCSE Maths and English

Eligible to apply for security clearance

Job description

KBR’s Mission Technology Solutions unit is seeking a Call Centre Operator in Swindon on a fixed-term contract ending September 2027. The role runs Thursday to Monday, with 8-hour shifts between 6am and 10pm, and involves handling calls and adhering to policy guidelines.

You’ll act as the first point of contact, collate details, coordinate with the supply chain, chase progress, and ensure accurate data records. A strong customer-service mindset is essential.