Customer Service Champion, Life Sciences

Bio-Techne Ltd (United Kingdom); West of England; On-site; GBP 20,000 - 32,000; Full time

Job summary

Bio-Techne is recruiting a Customer Services representative to support the order-to-delivery process from Bristol or Abingdon. The role involves being the main contact for sales enquiries by phone, email and live chat, processing orders, generating quotations and coordinating stock returns while collaborating with Sales, Accounts and Despatch to ensure a high standard of customer service.

This fixed-term placement is 12 months with 37.5 hours per week.

Qualifications

• GCSE English and Maths or equivalent.
• Experience in a customer-focused environment.
• Fluent written and spoken English is essential.
• Experience with ERP/CRM platforms is required.

Responsibilities

• Be the point of contact for incoming sales enquiries by telephone, e‑mail and live chat.
• Process sales orders received by email, telephone, postal orders, and e‑commerce with accuracy.
• Raise customer quotations and proformas and coordinate stock returns.
• Provide excellent customer service by collaborating with Sales, Accounts, Despatch, Technical Service, Marketing, etc.
• Address order queries and offer solutions to customers.
• Manage backorder process and new account documentation.

Skills

Customer service

Communication

IT skills

English proficiency

ERP/CRM experience

Education

General Education English & Maths

Tools

ERP/CRM platforms

Job description

Bio-Techne is recruiting a Customer Services representative to support the order-to-delivery process from Bristol or Abingdon. The role involves being the main contact for sales enquiries by phone, email and live chat, processing orders, generating quotations and coordinating stock returns while collaborating with Sales, Accounts and Despatch to ensure a high standard of customer service.

This fixed-term placement is 12 months with 37.5 hours per week.