Customer Service Specialist - UKVI (International)

TP; Gateshead; Remote; GBP 14,000 - 21,000; Full time

Benefits offered by this job

28 days’ holiday incl bank holidays

Lifestyle Benefits programme

Refer & Earn up to £900

Mental Health support

Job summary

TP is seeking experienced Customer Service Specialists to join a government campaign on a work-from-home basis. You will handle inbound calls and emails, providing guidance and tools to assist customers with visa and immigration queries, while maintaining a polite, professional and customer-focused approach.

The role is temporary (up to 3 months) with 40 hours per week across 08:30am–midnight, Monday to Friday (no weekend work).

Qualifications

• Strong verbal and written communication skills.
• Ability to build and maintain customer relationships in a fast-paced environment.
• Professional and friendly telephone manner.
• Experience in a target-driven customer service role.
• Good PC skills and fast typing speed.

Responsibilities

• Sign in and prepare systems for the day.
• Provide guidance on visa and immigration processes via inbound calls and emails.
• Contribute to a high-performing Customer Operations team.
• Respond to queries promptly in a polite and professional manner.
• Take short breaks as scheduled and stay productive.

Skills

Verbal communication

Written communication

Attention to detail

Customer relationships

Professional phone manner

Customer service experience

Target-driven

PC skills

Typing speed

Take ownership

Fast-paced environment

Job description

We are looking for a team of experienced work from home Customer Service Specialists to join our Teleperformance family for one of our government campaigns. If you enjoy supporting customers via an inbound call and email channel providing guidance and tools to assist your customers with their queries or questions, this WILL be the role for you!

Want To Know More, Here Are The Details

C U S T O M E R S E R V I C E S P E C I A L I S T

• Job Overview -
• Start Date: 30th November 2026
• Salary: £12.71 per hour
• Location: WORK FROM HOME
• Hours: 40 hours/week
• Shifts: Working between the hours of 08.30am - Midnight. Monday - Friday. NO WEEKEND WORKING.
• Training Duration: 9 days remote training, full attendance required!
• Contract: Temporary (up to 3 months)
• Requirements: Applicants must hold a current valid UK or Irish passport and must also have been continuously resident in the UK for a minimum of three years. Unfortunately due to the level of security vetting required for this role, we are unable to accept applications from candiates who do not meet these requirements. Please include your CV in your application. You must also have home broadband and be able to connect via ethernet cable (10m supplied)
  

Day To Day Responsibilities Of a Customer Service Specislist

• You will start your day signing into your systems, making sure you are ready for the day ahead.
• You will play a key role in providing support and guidance (not advice) on the Visa and Immigration process, referring customers to online information and tools through both an inbound calling line and responding to emails.
• Energetically and enthusiastically work as part of a high performing Customer Operations team.
• Working in a fast paced targeted environment you will strive to achieve, responding to all queries in a polite and professional manner.
• With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.
  

Benefits Of Being a Customer Service Specialist

• On-line recruitment process, with potential job offer within 24 hours and fully paid training.
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub.
• Life Assurance Cover & Pension Scheme.
• Length of Service and monthly recognition awards.
• Opportunities for career development and progression.
  

Skills Needed To Be a Customer Service Specialist

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner.
• Customer Service experience.
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed.
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment.