Customer Service Specialist Apprentice (Level 3)

TTI Europe; Manchester; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

25 days holiday

Free onsite gym

Flexible working arrangements

Private healthcare options

Mental health support

Employee discounts

Job summary

TTI Europe in Manchester is offering a 17-month Level 3 Customer Service Specialist Apprenticeship. You will learn to deliver excellent customer experiences, handle enquiries, process orders, and support customers across the order journey.

Delivered by BMS Progress, the program combines on-the-job training with structured learning, workshops and coaching to achieve a nationally recognised Level 3 qualification.

Qualifications

• Willingness to learn and develop.
• Interest in customer service and business operations.

Responsibilities

• Manage customer enquiries via phone, email and digital channels.
• Process and monitor customer orders.
• Build strong relationships with customers and internal teams.
• Help resolve customer issues and provide timely updates.
• Maintain accurate records in our business systems.
• Support continuous improvement and customer satisfaction initiatives.

Skills

Willingness to learn

Interest in customer service

Job description

We continue to grow. Grow with us! As one of the world’s leading distributor specialists ofelectronic components, we at TTI, Inc., a Berkshire Hathaway company, work every day to exceed our customers’ expectations.
Are you looking for a long-term perspective with responsible tasks and attractive development opportunities in an international and familiar company? Then we are exactly right for you!

Location: Manchester

Your responsibilities include:

We are looking for a motivated and customer-focused individual to join our team as a Customer Service Specialist Apprentice (Level 3). Working alongside our Customer Service and Sales teams, you will learn how to deliver excellent customer experiences, manage customer enquiries, process orders, and support customers throughout the order journey.

What you'll do

• Manage customer enquiries via phone, email and digital channels.
• Process and monitor customer orders.
• Build strong relationships with customers and internal teams.
• Help resolve customer issues and provide timely updates.
• Maintain accurate records in our business systems.
• Support continuous improvement and customer satisfaction initiatives.

About the apprenticeship

Delivered by BMS Progress , this 17-month apprenticeship combines practical on-the-job experience with structured learning, workshops and dedicated coaching support. You'll develop skills in customer service excellence, communication, problem solving, customer insight and service improvement, while working towards a nationally recognised Level 3 Customer Service Specialist qualification.

What you bring to us:

What we're looking for

• Willingness to learn and develop.
• Interest in customer service and business operations.

We offer:

A future-orientated perspective on the various roles in our company with responsibilities over different tasks and the opportunity to develop and grow within our progressively expanding organisation.

Working in our friendly and vibrant satellite office in the heart of Media City, you’ll be joining the wider TTI group and all the benefits, development and support that come with it.

• 25 days holiday, plus bank holidays
• Free onsite gym and a games room
• Flexible working arrangements and working from home
• Financial benefits such as generous pension, enhanced family policy, private GP, healthcare cash plan
• Mental health first aiders and an employee assistance programm
• A range of discounts

Should you continue your employment after the apprenticeship has finished then there are also excellent career opportunities within TTI, including potentially overseas at our other sites across the globe.

Contact: Victoria Harlock - Human Resources

Hillbottom Road - Artisan Building, HP12 4HJ High Wycombe - ttieurope.com