Customer Service Specialist Apprentice (Level 3)

TTI, Inc. - Europe; Manchester; Hybrid; GBP 9,000 - 12,000; Full time

Benefits offered by this job

25 days holiday

Free onsite gym

Flexible working from home

Pension

Private GP

Healthcare cash plan

Mental health support

Employee discounts

Job summary

TTI, Inc. Europe in Manchester is offering a 17-month Level 3 Customer Service Specialist apprenticeship. You will learn to deliver excellent customer experiences, manage enquiries and orders, and support customers throughout the order journey while working with our Customer Service and Sales teams.

You’ll gain skills in communication, problem solving and service improvement as you progress toward a Level 3 qualification, with a structured learning program and coaching support.

Qualifications

• Strong communication skills and a positive, proactive attitude.
• Good attention to detail and willingness to learn.
• Interest in customer service and business operations.

Responsibilities

• Manage customer enquiries via phone, email and digital channels.
• Process and monitor customer orders.
• Build strong relationships with customers and internal teams.
• Help resolve customer issues and provide timely updates.
• Maintain accurate records in our business systems.
• Support continuous improvement and customer satisfaction initiatives.

Skills

Strong communication skills

Proactive attitude

Attention to detail

Willingness to learn

Interest in customer service

Job description

We continue to grow. Grow with us! As one of the world’s leading distributor specialists of electronic components, we at TTI, Inc., a Berkshire Hathaway company, work every day to exceed our customers’ expectations.

Customer Service Specialist Apprentice (Level 3)

Location: Manchester

Your Responsibilities Include

We are looking for a motivated and customer-focused individual to join our team as a Customer Service Specialist Apprentice (Level 3). Working alongside our Customer Service and Sales teams, you will learn how to deliver excellent customer experiences, manage customer enquiries, process orders, and support customers throughout the order journey.

What You’ll Do

• Manage customer enquiries via phone, email and digital channels.
• Process and monitor customer orders.
• Build strong relationships with customers and internal teams.
• Help resolve customer issues and provide timely updates.
• Maintain accurate records in our business systems.
• Support continuous improvement and customer satisfaction initiatives.

About The Apprenticeship

Delivered by BMS Progress, this 17-month apprenticeship combines practical on-the-job experience with structured learning, workshops and dedicated coaching support. You’ll develop skills in customer service excellence, communication, problem solving, customer insight and service improvement, while working towards a nationally recognised Level 3 Customer Service Specialist qualification.

What You Bring To Us

What we’re looking for

• Strong communication skills.
• A positive, proactive attitude.
• Good attention to detail.
• Willingness to learn and develop.
• Interest in customer service and business operations.

We Offer

A future-orientated perspective on the various roles in our company with responsibilities over different tasks and the opportunity to develop and grow within our progressively expanding organisation.

Working in our friendly and vibrant satellite office in the heart of Media City, you’ll be joining the wider TTI group and all the benefits, development and support that come with it.

• 25 days holiday, plus bank holidays
• Free onsite gym and a games room
• Flexible working arrangements and working from home
• Financial benefits such as generous pension, enhanced family policy, private GP, healthcare cash plan
• Mental health first aiders and an employee assistance programm
• A range of discounts

Should you continue your employment after the apprenticeship has finished then there are also excellent career opportunities within TTI, including potentially overseas at our other sites across the globe.

Contact: Victoria Harlock - Human Resources

Hillbottom Road - Artisan Building, HP12 4HJ High Wycombe - ttieurope.com