Customer Service Administrator

Confidential; Greater London; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

24 days holiday plus bank holidays

Employee discount scheme

Free onsite parking

Full training and ongoing support

Friendly and collaborative working env

Job summary

Confidential in Chessington, Surrey is hiring a Customer Service Advisor to handle orders and inquiries in a dynamic team environment. Monday to Friday, 9:00am - 5:00pm, office based with a salary of £25,000 - £27,000 plus a bonus in a supportive company culture.

You will process orders, coordinate deliveries, and assist with admin tasks while liaising with multiple departments to ensure a high level of customer satisfaction.

Qualifications

• Previous customer service experience.
• Confident and professional telephone manner.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and work under pressure.

Responsibilities

• Process customer and sample orders via the ERP system.
• Respond to enquiries on stock, pricing, deliveries and lead times.
• Book deliveries and coordinate with warehouses and transport providers.
• Support the field sales team with customer requirements.
• Liaise with internal departments to ensure excellent service.
• Maintain records and perform general admin duties.

Skills

Customer service

Phone manner

Organisational skills

Multi-tasking

MS Office

Proactive

Teamwork

Tools

ERP system

Microsoft Office

Job description

Customer Service Advisor

Chessington, Surrey£25,000 - £27,000 per annum + BonusMonday to Friday, 9:00am - 5:00pmOffice Based

Are you a customer-focused professional with excellent communication and organisational skills? Do you enjoy building relationships, solving problems, and working as part of a supportive team?

Our client is a well-established and market-leading supplier to the hospitality and foodservice sector. Due to continued growth, they are looking for a Customer Service Advisor to join their friendly and hardworking team based in Chessington.

The Role

As a Customer Service Advisor, you will be a key point of contact for customers, ensuring orders are processed efficiently and enquiries are handled professionally. This is a varied role that combines customer service, administration, and coordination with multiple departments.

Key Responsibilities

• Processing customer and sample orders via the company ERP system.
• Responding to customer enquiries relating to stock availability, pricing, deliveries, and lead times.
• Booking deliveries and coordinating with customer warehouses and transport providers.
• Supporting the field sales team with customer requirements.
• Liaising with internal departments to ensure excellent customer service is delivered.
• Maintaining accurate records and completing general administrative duties.

About You

• Previous customer service experience.
• A confident and professional telephone manner.
• Strong organisational skills and attention to detail.
• The ability to manage multiple priorities and work under pressure.
• Good IT skills, including Microsoft Office.
• A proactive and positive approach to work.
• Excellent communication and teamwork skills.

What's on Offer?

• Salary of £25,000 - £27,000 per annum
• Performance-related bonus
• Pension scheme
• 24 days holiday plus bank holidays
• Employee discount scheme
• Free onsite parking
• Full training and ongoing support
• Friendly and collaborative working environment

This is an excellent opportunity to join a growing business with a strong reputation in its industry, offering a stable and supportive environment where you can develop your customer service career.