Customer Service Advisor

Red Snapper Recruitment Limited; Fareham; On-site; GBP 18,000 - 21,000; Full time

Job summary

Red Snapper Recruitment Limited is currently recruiting a Customer Service Advisor for a busy public-facing role in Fareham, Hampshire. You will be the first point of contact for members of the public and partner agencies, handling enquiries and delivering a professional customer experience in a fast-paced environment.

We are looking for someone with prior customer service or call-centre experience, excellent telephone skills, and attention to detail.

Qualifications

• Experience in customer service, contact centre or call handling environments.
• Excellent telephone communication and interpersonal skills.
• Experience handling challenging or sensitive inquiries.
• Strong administration and data entry skills with attention to detail.

Responsibilities

• Act as first point of contact for calls and emails.
• Provide accurate advice on services and applications.
• Resolve queries at first point of contact when possible.
• Escalate complex inquiries to specialists and document details.
• Process customer payments securely.
• Maintain records across IT systems and databases.
• Support team during high demand and handle sensitive information.
• Deliver high standards of customer service and manage expectations.

Skills

Customer service experience

Telephone communication

Problem-solving

Attention to detail

Multi-system navigation

Education

GCSEs including English and Maths

Tools

CRM systems

Job description

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

Customer Service Advisor

Location: Fareham, Hampshire

Contract: Full-Time, Contract (6 Months)

Pay Rate: 14.10 per hour

We are currently recruiting for a Customer Service Advisor to join a busy and customer-focused organisation based in Fareham. This is an excellent opportunity for an experienced customer service professional who enjoys helping people, solving problems, and delivering a high standard of service in a fast-paced environment. As the first point of contact for members of the public, partner agencies, and other stakeholders, you will play a vital role in handling enquiries, providing accurate information, resolving issues, and ensuring every customer receives a professional and positive experience.

Key Responsibilities

• Act as the first point of contact for incoming telephone calls and email enquiries.
• Provide accurate advice, guidance, and information relating to a range of services and applications.
• Resolve customer queries at the first point of contact wherever possible.
• Escalate complex enquiries to specialist departments when required, ensuring all relevant information is recorded accurately.
• Process customer payments securely via debit and credit card transactions.
• Maintain accurate records across multiple IT systems and databases.
• Investigate and review customer enquiries using various computer systems to identify the most appropriate resolution.
• Support colleagues within the team and provide assistance during periods of high demand.
• Handle sensitive information with professionalism, discretion, and confidentiality.
• Deliver consistently high standards of customer service while managing customer expectations effectively.

What We're Looking For

• Previous experience working within a customer service, contact centre, administration, or call handling environment.
• Excellent telephone communication and interpersonal skills.
• Experience dealing with challenging, sensitive, or complex customer enquiries.
• Strong administrative and data entry skills with excellent attention to detail.
• Ability to work confidently across multiple computer systems simultaneously.
• Experience maintaining accurate records and managing customer information.
• Ability to work independently and use initiative when resolving issues.
• Strong organisational and problem-solving skills.

Qualifications

• GCSEs (or equivalent) including English and Maths, or relevant work experience demonstrating a comparable level of competency.

Personal Qualities

• Has excellent communication and listening skills.
• Demonstrates empathy, professionalism, and patience.
• Takes ownership of customer enquiries and follows them through to resolution.
• Works collaboratively within a team environment.
• Remains calm and professional under pressure.
• Is committed to delivering exceptional customer service.

The Red Snapper Recruitment Group is an equal opportunities employer.