Customer Service & Admin Specialist — Training Provided

Pertemps Bond; Sunderland; In loco; GBP 21.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free parking on site

Full training provided

37 hours per week

Overtime available

Shift pattern 5 out of 7 days

Descrizione del lavoro

Northern Powergrid is seeking a Customer Service Administrator in Sunderland to deliver a professional, quality service and build lasting customer relationships. The role starts as an administrative position for the first three months and will evolve into a contact centre role in the new year, with full training provided and a 37-hour week.

You will handle enquiries via telephone, email, SMS and social media, input and update data, and work with internal teams to ensure smooth customer journeys

Competenze

• Strong customer service skills.
• Good administrative skills.
• Attention to detail.
• Confident in handling a wide range of contacts, with a focus on delivering a high standard of customer experience.
• Good IT literacy, in particular a good working knowledge of Microsoft Office packages.

Mansioni

• You will support customers with a variety of queries while delivering an exceptional level of service.
• Accurately input and update customer data within internal systems
• Maintain records and ensure all information is up to date
• Support general administrative tasks across the team
• Deliver an excellent customer experience in line with the company’s Quality Framework
• Act as the first point of contact via telephone, email, SMS, and social media
• Take ownership of enquiries and complaints, using initiative to find effective solutions
• Update internal systems accurately to ensure smooth customer journeys
• Work closely with internal teams and external partners to provide a seamless service

Conoscenze

Customer service

Administrative skills

Attention to detail

Organisational skills

Communication

Strumenti

Microsoft Office

Descrizione del lavoro

Northern Powergrid is seeking a Customer Service Administrator in Sunderland to deliver a professional, quality service and build lasting customer relationships. The role starts as an administrative position for the first three months and will evolve into a contact centre role in the new year, with full training provided and a 37-hour week.

You will handle enquiries via telephone, email, SMS and social media, input and update data, and work with internal teams to ensure smooth customer journeys