Customer Service & Scheduling Advisor - Newcastle

SCANIA (GREAT BRITAIN) LIMITED; Dundrum; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

In-house training

25 days holiday

Pension

Retail discounts

Life insurance

Company bonus

Résumé du poste

SCANIA (GREAT BRITAIN) LIMITED is seeking a Customer Service Advisor in Newcastle to handle front-line customer interactions, coordinate servicing, repairs, and maintenance, and raise invoices for work completed. The role emphasizes delivering first-class service with an organised approach and proactive communication with customers.

Working hours are Monday to Friday with shifts and one in two Saturdays as OT.

Responsabilités

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Connaissances

Customer service

Description du poste

SCANIA (GREAT BRITAIN) LIMITED is seeking a Customer Service Advisor in Newcastle to handle front-line customer interactions, coordinate servicing, repairs, and maintenance, and raise invoices for work completed. The role emphasizes delivering first-class service with an organised approach and proactive communication with customers.

Working hours are Monday to Friday with shifts and one in two Saturdays as OT.