Customer Service Advisor - Abingdon | Growth & Benefits

SCANIA (GREAT BRITAIN) LIMITED; Abingdon; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Training

Holiday allowance

Pension

Discounts

Life insurance

Bonus scheme

Job summary

SCANIA GB Abingdon is seeking a Customer Service Advisor to be the first point of contact for customers, handling inquiries and coordinating routine servicing, repairs and maintenance. You will manage invoices for work carried out and keep customers informed with timely updates.

The role emphasizes building relationships with new and existing customers, organising workload, and delivering a high standard of service with an approachable and efficient approach.

Qualifications

• Experience in customer-facing roles or administration.
• Strong communication and interpersonal skills.
• Ability to plan, schedule and coordinate tasks.
• Attention to detail with accurate data handling.

Responsibilities

• Meet and greet customers on arrival in a professional and friendly manner.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account details, available credit and obtain relevant authorisation.
• Provide timely updates to customers.
• Handle invoicing for work carried out and maintain service levels.

Skills

Customer service

Communication

Organised

Administrative

Job description

SCANIA GB Abingdon is seeking a Customer Service Advisor to be the first point of contact for customers, handling inquiries and coordinating routine servicing, repairs and maintenance. You will manage invoices for work carried out and keep customers informed with timely updates.

The role emphasizes building relationships with new and existing customers, organising workload, and delivering a high standard of service with an approachable and efficient approach.