Customer Service Advisor

SCANIA (GREAT BRITAIN) LIMITED; Abingdon; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Training

Holiday allowance

Pension

Discounts

Life insurance

Bonus scheme

Job summary

SCANIA GB Abingdon is seeking a Customer Service Advisor to be the first point of contact for customers, handling inquiries and coordinating routine servicing, repairs and maintenance. You will manage invoices for work carried out and keep customers informed with timely updates.

The role emphasizes building relationships with new and existing customers, organising workload, and delivering a high standard of service with an approachable and efficient approach.

Qualifications

• Experience in customer-facing roles or administration.
• Strong communication and interpersonal skills.
• Ability to plan, schedule and coordinate tasks.
• Attention to detail with accurate data handling.

Responsibilities

• Meet and greet customers on arrival in a professional and friendly manner.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account details, available credit and obtain relevant authorisation.
• Provide timely updates to customers.
• Handle invoicing for work carried out and maintain service levels.

Skills

Customer service

Communication

Organised

Administrative

Job description

Scania GB

Customer Service Advisor - Abingdon

Working Hours: Monday - Friday Week 1: 06:00 - 15:00, Week 2: 09:00 - 18:00 + 1 in 2 Saturdays 07:00 - 12:00

From £27,295 Plus An Excellent Benefits Package, Including

• In-house training provided to support career progression
• 25 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Abingdon. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Closing date: 20/11/2026

Please note, the closing date for this role is subject to change pending volume of applications.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you