Customer Experience & Scheduling Advisor

Scania; Newcastle upon Tyne; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

In-house training

Holiday entitlement 25 days

Retail discounts

Life insurance 4x salary

Company success payment

Job summary

Scania in Newcastle is seeking a Customer Service Advisor to be at the forefront of customer interaction, coordinating routine servicing, repairs and maintenance, and raising invoices for work carried out. You will greet customers, manage administration, plan and schedule work, and keep clients updated with progress.

The role offers comprehensive in-house training, a strong benefits package, and progression opportunities within Scania's global organisation. Closing date 27/11/2026.

Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking existing work in progress.
• Provide timely updates to customers and obtain authorisation.
• Manage day-to-day administrative tasks confidently and efficiently.

Skills

Customer service

Administration

Communication

Scheduling

Invoicing

Problem solving

Job description

Scania in Newcastle is seeking a Customer Service Advisor to be at the forefront of customer interaction, coordinating routine servicing, repairs and maintenance, and raising invoices for work carried out. You will greet customers, manage administration, plan and schedule work, and keep clients updated with progress.

The role offers comprehensive in-house training, a strong benefits package, and progression opportunities within Scania's global organisation. Closing date 27/11/2026.