Stock & Orders Administrator

Think Specialist Recruitment; Hemel Hempstead; Hybrid; GBP 19,000 - 22,000; Part time

Job summary

Think Specialist Recruitment is recruiting a temporary Customer Orders Administrator in Hemel Hempstead. The role supports customers and partners, manages orders, follows up deliveries and assists with invoicing. Hybrid working is offered with training in the office before moving to a regular hybrid pattern.

Ideal candidates will have strong customer service skills. SAP experience is a plus, CRM/ERP familiarity is helpful, and the ability to manage multiple tasks and systems is important.

Qualifications

• Strong customer service orientation with a focus on timely resolution.
• Experience with SAP is advantageous but not essential.
• Familiarity with CRM/ERP or similar systems is beneficial.

Responsibilities

• Handle customer calls, enquiries and requests, ensuring timely resolution.
• Register spare parts and consumables orders in relevant systems.
• Follow up on orders, delivery times and invoicing; keep customers informed.
• Provide information on products, pricing, availability and delivery times.
• Maintain accurate customer/product data across business systems.
• Collaborate with internal teams to provide accurate information to customers.

Skills

Customer focus

SAP experience

CRM/ERP systems

Communication skills

Time management

Team collaboration

Problem solving

Organised

Tools

SAP

CRM

ERP

Job description

Hemel Hempstead - Hybrid

Temporary - 6 Month Project

£15 per hour

We are now recruiting for a temporary Customer Orders Administrator for a very well-established international business that has a head office based here in Hemel Hempstead, working closely with the team based in their modern offices in the Maylands area.

This is very much an orders and customer-focused role where you'll be responsible for supporting customers and partners, managing orders, following up deliveries and assisting with invoicing.

The role offers hybrid working, with the team working between home and the company's offices in Hemel Hempstead. During training and onboarding, you'll ideally need to spend more time in the offices before moving into the usual hybrid pattern.

This is a 6-month temporary project but the company is growing, so I wouldn't rule out a longer-term role but this is part of a specific "project".

SAP experience would be great to have, but it isn't essential. Experience using any CRM, ERP or similar systems would be useful.

The role would be working Monday to Friday, 8am to 4pm, with a 45-minute lunch break.

This is a 36.25-hour working week, with an hourly rate of £15 per hour, paid weekly as it's a temporary position, plus holiday pay.

We're looking to interview candidates over the coming weeks, with the aim of having someone start towards the end of October, or by the latest going into November.

To give you an idea of what you'll be supporting with:

• Handling a handful of customer calls, enquiries and requests, ensuring queries are followed through and resolved within the required timescales.
• Registering spare parts and consumables orders onto the relevant systems.
• Following up on orders, delivery times and invoicing, keeping customers informed throughout the process.
• Providing customers with information around products, pricing, availability and delivery times.
• Ensuring customer and product information is kept accurate and up to date across the relevant business systems.
• Working collaboratively with internal team to ensure customers receive accurate and relevant information.

What do we need from you:

• A strong set of people and customer service skills with a genuine focus on providing a high level of service.
• Experience working with SAP would be advantageous, but this is not essential.
• Experience using a CRM, ERP or similar business system would be highly beneficial.
• The ability to manage multiple systems, tasks and priorities effectively.
• Strong communication skills, both written and verbal, with the confidence to speak with customers and internal teams.
• A collaborative approach and the ability to work effectively with different departments.
• Good problem-solving skills and the ability to understand customer requirements.
• A genuine interest in learning about products, systems and technical information.
• Someone who is organised, proactive and able to take ownership of customer queries through to resolution.
• The ability to work from the Hemel Hempstead offices as required, particularly during training.

We are actively recruiting for this role now and looking to interview candidates over the coming weeks, with the aim of finding the right person to start towards the end of October, or by the latest going into November.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support