Sales Support Specialist: Quotes, Orders & Upsell

Alma Personnel; West Midlands; On-site; GBP 21,000 - 24,000; Full time

Job summary

Alma Personnel are pleased to announce we are working with our West Bromwich based client to recruit for a Sales Support Administrator on a full time, permanent basis. The role operates Mon-Fri 8:30am-4:30pm, with duties including handling customer enquiries, quotes, orders, and CRM updates.

There is no cold calling required, and experience in sales support within manufacturing, along with good IT skills, will help you succeed in this position.

Qualifications

• Knowledge of estimating, quoting, and order systems.
• Experience within a Sales Support role.
• Manufacturing experience.
• Good IT skills.
• Clear and confident telephone manner.

Responsibilities

• Acting as the first point of contact for customer enquiries - products, pricing, order status, lead times, and delivery schedules.
• Resolving concerns, complaints, and issues.
• Providing product information.
• Coordinating with production, purchasing, scheduling, and despatch.
• Preparing and following up on quotes.
• Processing customer orders.
• Managing account information and preparing reports.
• Identifying opportunities for up selling and cross-selling.
• Outbound calling and contacting existing/old customers.
• Maintaining customer records, pricing information and sales activity within the CRM.
• Reviewing incoming orders and monitoring order progress from receipt through to shipment.
• Generating sales reports and forecasts.
• Assisting with inventory related enquiries and product availability checks.

Skills

Estimating and quoting

Sales support experience

Manufacturing experience

IT skills

Telephone manner

Job description

Alma Personnel are pleased to announce we are working with our West Bromwich based client to recruit for a Sales Support Administrator on a full time, permanent basis. The role operates Mon-Fri 8:30am-4:30pm, with duties including handling customer enquiries, quotes, orders, and CRM updates.

There is no cold calling required, and experience in sales support within manufacturing, along with good IT skills, will help you succeed in this position.