Customer Service & Returns Admin Specialist

Culina Group; Rugby; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

The Culina Group is hiring a Customer Service Administrator for our Rugby team on a full-time permanent basis. Working hours are 9am-5pm, any 5 in 7 days.

You will provide excellent service to customers, handle daily returns, update clients on orders, and support admin tasks across the business as required. Liaising with the Customer Contract Manager and other teams to ensure timely reports and clear communication.

Responsibilities

• Point of call for all customer queries.
• Responding to customer service emails.
• Communicating delivery times and options.
• Updating clients on previous orders.
• Customer returns – dealing with returns daily and handling as required.
• Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed timeframes.
• Ensure customer / client non-conformance is properly recorded and fed-back to the client and corrective action taken.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Contract Manager.

Job description

The Culina Group is hiring a Customer Service Administrator for our Rugby team on a full-time permanent basis. Working hours are 9am-5pm, any 5 in 7 days.

You will provide excellent service to customers, handle daily returns, update clients on orders, and support admin tasks across the business as required. Liaising with the Customer Contract Manager and other teams to ensure timely reports and clear communication.