Customer Service Administrator *Internal Applicants Only*

Culina; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Annual Leave

Pension scheme

Life Assurance

Employee Assistance Programme

Eye Care Vouchers

Rewards & Recognition

Discount platform

Job summary

Culina, part of Great Bear, is seeking a Customer Service Administrator to support day-to-day administration of Customer Services in a fast-paced environment. You will handle emails, SAP order entry, reporting, and stakeholder communications while ensuring accuracy and customer focus.

The role emphasizes problem solving, attention to detail, and strong Excel/Outlook skills. A supportive team culture and a comprehensive benefits package are offered by Culina.

Qualifications

• Experience in customer service or administration.
• Proficient in SAP order entry and reporting.
• Strong Excel, PowerPoint and Outlook skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer emails from internal and external personnel.
• Problem solve for clients and internal departments.
• Meet customer and client expectations.
• Resolve customer and client queries.
• Perform SAP order entry.
• Maintain high level of customer focus.
• Provide various reports for clients in a timely manner.
• Control ATP for order releasing.
• Distribute reports to stakeholders.
• Carry out other admin tasks as directed by the Customer Service Manager.

Skills

Problem solving

Communication skills

Attention to detail

Customer focus

Teamwork

Tools

SAP

Microsoft Excel

PowerPoint

Outlook

Job description

As a Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service. Key Duties of a Customer Service Administrator:

• Answering emails for both internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Order keying on SAP.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• ATP control for Order releasing.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Service Manager. Passion for delivering an exceptional customer service experience.
• Attention to detail/ accuracy.
• Good geographical knowledge.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• SAP experience.
• Excellent communication skills in order to deliver accurate information.
• Ability to work in a fast paced environment. Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive... A place where you're valued, challenged, and inspired!

As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave - 20 days per annum plus the 8 normal bank/public holidays.
• Pension scheme - We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 3% employer.
• Life Assurance - x 2 your annual salary.
• Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!