Customer Service Administrator with SAP & Reporting

Culina; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Annual Leave

Pension scheme

Life Assurance

Employee Assistance Programme

Eye Care Vouchers

Rewards & Recognition

Discount platform

Job summary

Culina, part of Great Bear, is seeking a Customer Service Administrator to support day-to-day administration of Customer Services in a fast-paced environment. You will handle emails, SAP order entry, reporting, and stakeholder communications while ensuring accuracy and customer focus.

The role emphasizes problem solving, attention to detail, and strong Excel/Outlook skills. A supportive team culture and a comprehensive benefits package are offered by Culina.

Qualifications

• Experience in customer service or administration.
• Proficient in SAP order entry and reporting.
• Strong Excel, PowerPoint and Outlook skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer emails from internal and external personnel.
• Problem solve for clients and internal departments.
• Meet customer and client expectations.
• Resolve customer and client queries.
• Perform SAP order entry.
• Maintain high level of customer focus.
• Provide various reports for clients in a timely manner.
• Control ATP for order releasing.
• Distribute reports to stakeholders.
• Carry out other admin tasks as directed by the Customer Service Manager.

Skills

Problem solving

Communication skills

Attention to detail

Customer focus

Teamwork

Tools

SAP

Microsoft Excel

PowerPoint

Outlook

Job description

Culina, part of Great Bear, is seeking a Customer Service Administrator to support day-to-day administration of Customer Services in a fast-paced environment. You will handle emails, SAP order entry, reporting, and stakeholder communications while ensuring accuracy and customer focus.

The role emphasizes problem solving, attention to detail, and strong Excel/Outlook skills. A supportive team culture and a comprehensive benefits package are offered by Culina.