Client Support Administrator - SAP & Order Management

CULINA; Market Drayton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary sacrifice car scheme

Wellbeing support

Eye care vouchers

Reward & recognition

Everyday discounts

Job summary

Culina is recruiting for a Client Support Administrator to be the first point of contact for key clients, managing stock and orders, and coordinating with internal teams to resolve queries. Salary is £27,912 per annum with a 4 on, 4 off days shift pattern.

This 12-month fixed-term contract role involves delivering excellent customer service, processing orders in SAP, managing EDI issues, and providing accurate client reports to support retention and satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work in a pressurised environment.
• Ability to work using own initiative.
• Negotiating skills - ability to influence and steer.
• Effectively prioritising work load in order to meet set deadlines.
• Customer Service driven, in order to maintain a high level of customer focus.
• Computer literate particularly with MS Word, Outlook and Excel.
• Be a good team worker demonstrating loyalty and commitment to the organisation and team members.
• Professional, approachable and helpful to ensure smooth running of the general operation.

Responsibilities

• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes.
• Key manual orders onto SAP, ensuring a 5 point check is completed for each order processed.
• Chase any missing / outstanding orders with the client, confirming receipt or non-receipt.
• Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled.
• Control of customer shelf life settings within SAP.
• Manage EDI crashes within SAP, processing failures and resolving issues.
• Cap and allocate stocks to orders capturing fulfilment to customers where requested.
• Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status' upon request.
• Deal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional manner.
• Provide client reports that are accurate and communicated within the agreed timeframes.
• Ensure a positive client experience through high quality service and communication thereby attaining client retention.
• Provide detailed traceability reports to clients within an agreed timescale.
• Obtain special costs for one off delivery points and off delivery destinations.
• Communicate with internal teams to achieve query resolution for clients.
• Looking after a portfolio of clients on a daily basis.

Skills

Communication

Attention to detail

Resilience under pressure

Initiative

Negotiation

Prioritisation

Customer service

Teamwork

Professionalism

Tools

MS Word

Outlook

Excel

Job description

Culina is recruiting for a Client Support Administrator to be the first point of contact for key clients, managing stock and orders, and coordinating with internal teams to resolve queries. Salary is £27,912 per annum with a 4 on, 4 off days shift pattern.

This 12-month fixed-term contract role involves delivering excellent customer service, processing orders in SAP, managing EDI issues, and providing accurate client reports to support retention and satisfaction.