Customer Service Administrator

Culina Group; Rugby; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

The Culina Group is hiring a Customer Service Administrator for our Rugby team on a full-time permanent basis. Working hours are 9am-5pm, any 5 in 7 days.

You will provide excellent service to customers, handle daily returns, update clients on orders, and support admin tasks across the business as required. Liaising with the Customer Contract Manager and other teams to ensure timely reports and clear communication.

Responsibilities

• Point of call for all customer queries.
• Responding to customer service emails.
• Communicating delivery times and options.
• Updating clients on previous orders.
• Customer returns – dealing with returns daily and handling as required.
• Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed timeframes.
• Ensure customer / client non-conformance is properly recorded and fed-back to the client and corrective action taken.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Contract Manager.

Job description

Due to continued growth an exciting opportunity is now available for a Customer Service Administrator to join our team in Rugby on a full time permanent basis.

Working hours:Any 5 in 7 days, 9am-5pm.

As a Customer Service Administrator you willprovide our customers and clients with excellent service and contacting customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required.

Key Duties of a Customer Service Administrator:

• Point of call for all customer queries.
• Responding to customer service emails.
• Communicating delivery times and options.
• Updating clients on previous orders.
• Customer returns – dealing with returns daily and handling as required.
• Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed timeframes.
• Ensure customer / client non-conformance is properly recorded and fed-back to the client and corrective action taken.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Contract Manager.

Warrington, England, United Kingdom, WA4 4TQ

Telford, Shropshire, United Kingdom, TF9 3SQ