Customer Service Representative - Morpeth, New Market

HSBC Group; Morpeth; On-site; GBP 24,000 - 28,000; Full time

Job summary

A global banking organisation is seeking a Customer Service Representative in Morpeth to deliver exceptional customer service and handle transactions. The role includes educating customers about self-service devices and providing an outstanding customer experience. Ideal candidates will possess excellent communication skills and a passion for service. Full training is provided, and the position offers competitive pay and benefits, including an annual performance bonus and over six weeks of holiday.

Benefits

Minimum starting salary of £24,000

Over six weeks of holiday

30,000+ employee discounts

Market-leading employer Pension contribution

BUPA Healthcare Life Assurance

Access to flexible benefits platform

Sharesave schemes

Qualifications

• Previous customer service experience is helpful but not essential.
• Ability to engage in effective conversations and build connections.
• Passion for delivering outstanding customer experience.

Responsibilities

• Provide face-to-face customer service and process transactions.
• Educate customers on HSBC self-service devices and digital banking.
• Collaborate with the Branch team to improve workflows.

Skills

Excellent communication skills

Attention to detail

Customer service orientation

Job description

Responsibilities

• Provide exceptional face‑to‑face customer service in a timely manner whilst working in a fast‑paced busy Branch environment and adhering to our policies and procedures
• Process a wide range of transactions, whilst maintaining a high degree of accuracy
• Have excellent attention to detail
• Play a supporting role in educating our customers around HSBC self‑service devices and alternative digital banking platforms
• Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers. The ability to take ownership of customer enquiries through to resolution – you will pride yourself on delivering a customer experience that exceeds expectations.

What you’ll do

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self‑service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the

When & Where you’ll work

Our Full‑Time roles are 35 hours per week between the hours of Monday to Friday 09:00‑17:00 and Saturday 09:00‑13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Training

You’ll receive full training in‑branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What you’ll get!

• An attractive minimum starting salary of £24,000 based on 35 hours per week, plus an annual discretionary performance bonus.
• Over six weeks’ holiday. This includes bank and public holidays with the option to buy more.
• Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
• A market‑leading employer Pension contribution.
• BUPA Healthcare Life Assurance, equivalent to four times your annual salary.
• Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
• Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

Equality & Diversity

We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Being open to different points of view is important for our business and the communities we serve.