Customer Service Representative - FULL TIME

Terry Truck Rentals; Welshpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family business in rental services is looking for a motivated Customer Service Representative in Welshpool. The role involves engaging with customers to provide exceptional service, identifying their needs, and assisting in various business operations. Ideal candidates will have prior experience in customer service, strong communication skills, and a friendly attitude. This position requires a proactive approach and the ability to adapt to different work environments. A good salary package is offered, along with a supportive team culture.

Qualifications

• Experience in a customer service / retail environment.
• Strong communication skills.
• Ability to work well under pressure.

Responsibilities

• Engage with customers positively to provide exceptional service.
• Identify customer needs and deliver solutions.
• Assist in day-to-day business operations.

Skills

Experience in a customer service / retail environment

Fantastic communicator

Friendly attitude

High attention to detail

Ability to work in a fast-paced environment

Team player

Proactive and adaptable

Reliable

Tools

Computer and database skills

Job description

Customer Service Representative – Full Time

Terry Truck Rentals Pty Ltd T/a Hertz Rentals in Welshpool is looking for a talented person who is excited to join our team and help contribute to the continuing growth and success of Hertz Rental. Our growth and success are driven by outstanding people who are motivated to do their best and have a passion for putting the customer at the heart of everything they do. Our business is a family business that has operated for over 45 years in Western Australia.

About You

You must have a passion for people demonstrated by your approachable nature, strong listening skills and ability to empathise. You will deliver great experiences to our customers by effectively communicating with people of all levels and having a friendly attitude. You will be reliable, self‑motivated, proactive and can use initiative.

About the Role

With your experience, you will engage with prospective customers in a positive manner, providing exceptional customer service. You will build rapport with customers, helping identify their needs and providing great solutions to enhance their experience throughout every stage of their rental journey. The role is very hands‑on, working with a variety of people in various roles throughout the company. You will be exposed to many aspects of the company and assist in the day‑to‑day operations of the business. You will have computer and database experience. You may be required to work at other metropolitan locations.

Hours of Work

40‑hour working week with additional weekend and public holiday work required as per our rotating roster.

Remuneration

An attractive salary will be offered.

Residence Status

Must be resident or have valid visa for working rights to work in Australia. A VEVO check will be conducted to ensure compliance.

To Be Successful You Will Have

• Experience in a customer service / retail environment.
• Be a fantastic communicator.
• Friendly attitude and high attention to detail.
• Ability to work in a fast‑paced environment.
• Be a team player with a friendly, positive can‑do attitude.
• Ability to adapt to different work environments.
• Be proactive, adaptable and be great for the organisation.
• Driven and passionate with desire to work.
• Be reliable.

Further Requirements of the Position

The application form will include these questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have a current Australian driver's licence?
• Do you have customer service experience?
• Please state your computer and database experience.

Submit your application to

Email: ****@hertzrentals.com.au

Contact

Further information, please call Ron on 0404 036 ***.