Customer Service Representative

Synergy Recruitment Ltd; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment company is looking for a Customer Service Representative to join their team in Middlewich. This temporary contract offers the opportunity to go permanent after 12 weeks and includes full training. The role involves handling a high volume of calls, booking appointments, and answering enquiries. Ideal candidates will have prior customer service experience and a professional telephone manner. Flexible working hours available.

Qualifications

• Previous experience in a customer-facing role is advantageous.
• A polite and professional telephone manner is crucial.
• Ability to learn new IT systems quickly.

Responsibilities

• Handle approximately 60-100 inbound and outbound calls daily.
• Book, rearrange, and cancel appointments as needed.
• Answer customer enquiries and complete questionnaires.
• Update records on the in-house system.

Skills

Customer service experience

Polite telephone manner

Ability to learn IT systems

Job description

Overview

Looking for your first step into the office world?

This Customer Service Representative role is the ideal place to start - full training is provided, so no office experience is needed(!)

You'll begin on a temporary contract with the chance to go permanent after just 12 weeks. With multiple roles available, this is a great opportunity to secure your long-term office career.

You'll join a friendly team in modern, open-plan offices, with plenty going on from charity days to social events. Whether you're starting out or bringing experience from another customer service role, this is the perfect environment to learn and grow.

Details of the Customer Service Representative positions

• Pay: £12.21 + £1.47 (holiday pay) = £13.68 per hour
• Start and Duration: ASAP - temporary to permanent contracts available. We can accept candidates with a maximum of a 2-week notice period.
• Hours: 37.5 hours per week, must be available between 8am - 8pm Monday to Friday, with approx. 1 in 4 Saturdays, half a day.
• Location: Middlewich (outskirts) - free parking - if using public transport, please note, the bus stop is over 1 mile away from site.

Job Role

As a Customer Service Representative, you will be dealing with a high volume of inbound and outbound calls:

• Handling approx. 60 - 100 calls per day
• Booking, re-arranging, and cancelling appointments
• Answering enquiries
• Completing over-the-phone questionnaires
• Updating records on the in-house system

Skills and Experience

• Previous experience within a customer-facing role (e.g. retail, hospitality, care, health & beauty, office-based customer service
• A polite and professional telephone manner
• Ability to learn new IT systems

If this sounds like the job you've been waiting for, please apply with your CV today!