Customer Service Representative

Creideas UK; Manchester; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Creideas UK is hiring for Customer Service Agents for a fantastic client based in Manchester city centre. The role is on a temp to permanent basis, offering a friendly, fast-paced environment with opportunities to take ownership of issues and see them through to a successful resolution.

You’ll handle enquiries across chat, phone and email, support account updates, resolve invoice queries and collaborate with other teams to resolve more complex questions.

Qualifications

• Strong communication skills with the ability to respond to messages in writing and on the phone.
• Enjoy helping others and remain calm, friendly and professional in a fast-paced environment.
• Organised and proactive, ensuring issues are followed through to resolution.

Responsibilities

• Handling client enquiries across chat, phone, and email
• Supporting partners with account updates, changes, and complaint resolution
• Investigating and resolving invoice queries efficiently and accurately
• Taking full ownership of issues from initial contact through to resolution
• Working closely with other departments to investigate and resolve more complex queries
• Identifying opportunities to recommend relevant additional products or services during calls

Job description

Creideas is hiring for Customer Service Agents for a fantastic client based in Manchester city centre. The role is on a temp to permanent basis

The Role:

You’ll be the friendly, trusted point of contact for clients, supporting them across chat, phone, and email. Every day brings something different, giving you the opportunity to take ownership of issues and see them through to a successful resolution.

Key Responsibilities:

• Handling client enquiries across chat, phone, and email
• Supporting partners with account updates, changes, and complaint resolution
• Investigating and resolving invoice queries efficiently and accurately
• Taking full ownership of issues from initial contact through to resolution
• Working closely with other departments to investigate and resolve more complex queries
• Identifying opportunities to recommend relevant additional products or services during calls,

Hybrid – Office based in Manchester city centre (35 hours a week. Shifts across Monday to Sunday between 9am-11.00pm Monday to Sunday) Early weekday shifts in-office and later weekday shifts and all weekend shifts from home

The individual

We’re looking for people who:

• Enjoy supporting others and can remain calm, friendly, and professional in a fast-paced environment
• Have strong communication skills and feel confident speaking on the phone and responding to messages in writing
• Are organised and proactive, ensuring every issue is followed through to a resolution
• Have previous customer service experience is an advantage, but not essential, as full training will be provided to the right candidate