Customer Service Agent

Creideas; Manchester; Hybrid; GBP 16,000 - 22,000; Full time

Job summary

Creideas is hiring for Customer Service Agents for a fantastic client based in Manchester city centre. The role is on a temp to permanent basis, paying £13.80 per hour with a 35-hour week and hybrid working. Start date: 26th October.

You will be the friendly, trusted point of contact for clients across chat, phone and email, taking ownership of issues through to resolution and supporting partners with account updates. Full training provided.

Qualifications

• Enjoy supporting others and stay calm, friendly, and professional in a fast-paced environment.
• Strong communication skills; confident speaking on the phone and writing responses.
• Organised and proactive; ensure every issue is followed through to a resolution.
• Previous customer service experience is an advantage, but not essential; full training provided.

Responsibilities

• Handle client enquiries across chat, phone, and email.
• Support partners with account updates, changes, and complaint resolution.
• Investigate and resolve invoice queries efficiently and accurately.
• Take ownership of issues from initial contact through to resolution.
• Work with other departments to resolve more complex queries.
• Identify opportunities to recommend relevant additional products or services during calls.

Skills

Customer service

Strong communication

Calm under pressure

Organised

Job description

Customer Service Agent

Creideas is hiring for Customer Service Agents for a fantastic client based in Manchester city centre. The role is on a temp to permanent basis

£13.80 an hour, Monday 26th October start date

The Role:

You’ll be the friendly, trusted point of contact for clients, supporting them across chat, phone, and email. Every day brings something different, giving you the opportunity to take ownership of issues and see them through to a successful resolution.

Key Responsibilities:

• Handling client enquiries across chat, phone, and email
• Supporting partners with account updates, changes, and complaint resolution
• Investigating and resolving invoice queries efficiently and accurately
• Taking full ownership of issues from initial contact through to resolution
• Working closely with other departments to investigate and resolve more complex queries
• Identifying opportunities to recommend relevant additional products or services during calls,

Hybrid – Office based in Manchester city centre (35 hours a week. Shifts across Monday to Sunday between 9am-11.00pm Monday to Sunday) Early weekday shifts in-office and later weekday shifts and all weekend shifts from home

The individual

We’re looking for people who:

• Enjoy supporting others and can remain calm, friendly, and professional in a fast-paced environment
• Have strong communication skills and feel confident speaking on the phone and responding to messages in writing
• Are organised and proactive, ensuring every issue is followed through to a resolution
• Have previous customer service experience is an advantage, but not essential, as full training will be provided to the right candidate