Hybrid Customer Service Agent — Multichannel Support

Creideas; Manchester; Hybrid; GBP 16,000 - 22,000; Full time

Job summary

Creideas is hiring for Customer Service Agents for a fantastic client based in Manchester city centre. The role is on a temp to permanent basis, paying £13.80 per hour with a 35-hour week and hybrid working. Start date: 26th October.

You will be the friendly, trusted point of contact for clients across chat, phone and email, taking ownership of issues through to resolution and supporting partners with account updates. Full training provided.

Qualifications

• Enjoy supporting others and stay calm, friendly, and professional in a fast-paced environment.
• Strong communication skills; confident speaking on the phone and writing responses.
• Organised and proactive; ensure every issue is followed through to a resolution.
• Previous customer service experience is an advantage, but not essential; full training provided.

Responsibilities

• Handle client enquiries across chat, phone, and email.
• Support partners with account updates, changes, and complaint resolution.
• Investigate and resolve invoice queries efficiently and accurately.
• Take ownership of issues from initial contact through to resolution.
• Work with other departments to resolve more complex queries.
• Identify opportunities to recommend relevant additional products or services during calls.

Skills

Customer service

Strong communication

Calm under pressure

Organised

Job description

Creideas is hiring for Customer Service Agents for a fantastic client based in Manchester city centre. The role is on a temp to permanent basis, paying £13.80 per hour with a 35-hour week and hybrid working. Start date: 26th October.

You will be the friendly, trusted point of contact for clients across chat, phone and email, taking ownership of issues through to resolution and supporting partners with account updates. Full training provided.