Customer Service Representative

Fabric Recruitment; Loughborough; On-site; GBP 27,000 - 29,000; Full time

Job summary

Fabric Recruitment in Loughborough is seeking a Customer Service Representative to join on-site. The role handles customer orders, queries and order changes, and works with the sales team to ensure smooth processing. Excellent admin and people skills are essential for delivering timely solutions.

The position is full-time and permanent, offering a clear path for growth within a growing business in the Midlands region. On-site working and customer-focused delivery are key aspects of the role.

Qualifications

• Experience in a customer service focussed role.
• Excellent administration skills and comfortable with new systems.
• Able to plan and prioritise own workload.
• Excellent interpersonal and communication skills.
• Team working and collaboration skills.

Responsibilities

• Process customer orders in a timely manner.
• Liaise with customers and deal with queries.
• Update customers with changes or updates on orders.
• Work closely with external sales teams regarding orders and enquiries.
• Deal with initial enquiries and distribute to relevant teams.
• Ensure all associated administration is accurate and complete.

Skills

Customer service

Administration

Workload planning

Communication

Teamwork

Job description

Customer Service Representative

Loughborough, Onsite

£27,000-£29,000

Full-Time, Permanent

Do you have experience of working within a customer service role whilst also having excellent administration skills?

This is an exciting opportunity to join a growing business based in Loughborough. As the Customer Service Representative you will be first point of contact for all customers ensuring a timely solution is provided to all requirements.

Description of the role:

• Processing customer orders in a timely manner.
• Liaising with customers and dealing with any queries.
• Updating customers with any changes or updates on orders.
• Working closely with the external sales teams regarding orders and enquiries.
• Dealing with initial enquiries and distributing to the relevant teams.
• Ensuring all associated administration is accurate and complete.

About you:

• Experience of working within a Customer Service focussed role.
• Excellent administration skills and comfortable using new systems.
• Able to plan and prioritise own workload.
• Excellent interpersonal and communication skills, able to deal with people at all levels.
• Team working and collaboration skills.

If you’re a customer-focused individual looking to join a growing business where you can develop your skills and build a long-term career, this could be the perfect opportunity for you.