Customer Service Representative

Venus Recruitment Ltd; Hollywater; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a proactive Customer Service Representative in Bordon to manage customer orders and ensure timely delivery. Responsibilities include entering orders, preparing quotations, and accurately communicating with various teams. Ideal candidates will have strong PC skills, proven customer service experience, and the ability to multitask under pressure. If you're organised and customer-focused, this role is for you.

Qualifications

• Strong PC and keyboard skills are essential.
• Must have confident communication and telephone skills.
• Ability to multitask and prioritise in a busy environment.

Responsibilities

• Enter and process customer orders accurately.
• Prepare quotations and review contracts.
• Handle incoming calls and enquiries efficiently.
• Coordinate with suppliers, warehouse and transport teams.
• Provide up-to-date technical and SDS information.

Skills

Strong PC and keyboard skills

Confident communication and telephone skills

Ability to multitask and prioritise

Previous experience in customer service

Professional, approachable manner

Job description

We're looking for a proactive Customer Service Representative to join a brilliant team in Bordon. You'll be the link between the customers, suppliers and internal teams, making sure orders are processed accurately and delivered on time.

What You'll Do

• Enter and process customer orders accurately
• Prepare quotations and review contracts
• Handle incoming calls and enquiries efficiently
• Coordinate with suppliers, warehouse and transport teams
• Provide up-to-date technical and SDS information
• Keep customers informed on delivery expectations
• Maintain clear records and documentation

What You'll Bring

• Strong PC and keyboard skills
• Confident communication and telephone skills
• Ability to multitask and prioritise in a busy environment
• Previous experience in customer service or a similar role
• Professional, approachable manner

This Role Suits Someone Who

• Works well under pressure
• Can juggle changing priorities
• Communicates clearly with different teams and cultures
• Maintains accuracy and attention to detail
• Language skills are a plus

If you're organised, customer-focused and ready to get stuck in, we'd like to hear from you.

Please only apply if you are able to get to Bordon from home within 30 minutes.