Customer Service Representative

Grafters Recruitment Consultants Ltd; Hailsham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Grafters Recruitment Consultants Ltd is seeking an organized administrator to handle customer enquiries by phone, email, and in person, take new bookings, and manage CRM data entry. The role emphasizes accuracy, a friendly approach, and teamwork in a semi-rural office location.

Candidates should be proficient in MS Office (Outlook, Word, Excel) and comfortable dealing with customers across multiple channels, including face-to-face interactions.

Qualifications

• Excellent customer service and relationship-building abilities.
• Comfortable communicating via phone, email, or face-to-face.
• Attention to detail and strong work ethic.
• Willingness to learn and contribute to a team environment.

Responsibilities

• Handle customer enquiries by phone, email, and in person.
• Take new booking orders and process data entry.
• Input data into CRM accurately and efficiently.

Skills

Customer service

Communication

Data entry

Organizational skills

Tools

Outlook

Word

Excel

CRM system

Job description

Key responsibilities include:

• Handle customer enquiries on the phone, face to face and by email.
• Take new booking orders.
• Data entry on CRM system - ensuring accuracy and efficiency.
• Take card payments using secure portal and PayByLink.
• Issue work to drivers and calmly deal with service issues as they arise.
• Welcome, induct and host visitors.
• Administrative support throughout the business.

About you

• You enjoy helping people and are confident in building strong, trusting relationships.
• You're comfortable chatting with customers over the phone, email, or face-to-face.
• You have a strong work ethic and like knowing your hard work is noticed and appreciated.
• You're keen to be part of a welcoming team where everyone gets along and enjoys working together.
• You're open to learning new things and bring a positive, friendly attitude to work
• You take pride in what you do and pay attention to the small details.
• You pick things up quickly and like tackling challenges head-on.
• You work well with others and thrive working in a collaborative team.
• The office is in a semi-rural location, so having your own transport is important.
• Marketing and events experience would be beneficial.

Key skills:

• Competent MS office skills, including Outlook, Word & Excel