Customer Service Representative

ForFarmers; Brydekirk; On-site; GBP 21,000 - 27,000; Full time

Job summary

ForFarmers is seeking a dedicated Customer Service Representative to deliver reliable service across the order-to-cash process. You will act as a key contact for customers and Account Managers, managing enquiries, updating records and handling contract administration.

You will be proactive, accurate and customer-focused, building relationships with teams across Sales, Finance, Operations and Quality to ensure a smooth customer experience.

Qualifications

• Previous experience in a customer service, customer support or administrative role.
• Strong communication skills with the ability to build positive relationships with customers and colleagues.
• A customer-focused approach with a commitment to providing excellent service.
• Ability to take ownership of tasks and see them through to completion.
• Good problem-solving skills and the ability to identify practical solutions.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• High levels of accuracy and attention to detail.
• Competent IT skills, including Microsoft Office and experience of using business systems.
• Ability to work both independently and collaboratively as part of a team.
• A positive and adaptable approach to change, learning and new ways of working.

Responsibilities

• Deliver a professional, responsive and customer-focused service to customers and Account Managers.
• Take ownership of enquiries and issues, ensuring they are resolved accurately and within agreed timescales.
• Customer Administration
• Maintain accurate customer records and process customer administration, pricing updates, contracts and related documentation in line with company procedures.
• Support the effective resolution of invoice queries, credit notes and customer account issues.
• Work closely with colleagues across Sales, Finance, Operations, Quality and Technical teams to resolve issues and provide a seamless customer experience.
• Communicate openly and build positive working relationships with customers and colleagues.

Skills

Customer service

Communication

Organisation

Problem solving

Attention to detail

IT skills

Teamwork

Time management

Adaptability

Tools

SAP

C4C

SIS

Job description

Reporting to: National Service Delivery Manager

Reference: R9932

Location: Brydekirk, Bury St Edmunds, Carmarthen, Exeter, Newcastle-Under-Lyme, Penrith, Portbury or Selby

Your role

The Customer Service Representative delivers a responsive, professional and reliable service to customers and Account Managers across the order-to-cash process. Acting as a key point of contact, you'll manage customer enquiries, resolve issues and support the smooth administration of customer accounts.

The successful candidate will be customer-focused, organised and proactive, taking ownership of their work, building positive relationships and working collaboratively with colleagues to deliver an excellent customer experience.

Your Responsibilities

Customer Service

• Deliver a professional, responsive and customer-focused service to customers and Account Managers.
• Take ownership of enquiries and issues, ensuring they are resolved accurately and within agreed timescales.
• Customer Administration
• Maintain accurate customer records and process customer administration, pricing updates, contracts and related documentation in line with company procedures.
• Support the effective resolution of invoice queries, credit notes and customer account issues.
• Collaboration & Problem Solving
• Work closely with colleagues across Sales, Finance, Operations, Quality and Technical teams to resolve issues and provide a seamless customer experience.
• Communicate openly and build positive working relationships with customers and colleagues.

Performance & Development

• Manage workload effectively, maintaining high standards of accuracy, quality and professionalism.
• Embrace opportunities to learn, adapt and improve ways of working to support excellent customer service and business performance.

Essential

Knowledge, Skills & Experience

• Previous experience in a customer service, customer support or administrative role.
• Strong communication skills with the ability to build positive relationships with customers and colleagues.
• A customer-focused approach with a commitment to providing excellent service.
• Ability to take ownership of tasks and see them through to completion.
• Good problem-solving skills and the ability to identify practical solutions.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• High levels of accuracy and attention to detail.
• Competent IT skills, including Microsoft Office and experience of using business systems.
• Ability to work both independently and collaboratively as part of a team.
• A positive and adaptable approach to change, learning and new ways of working.

Desirable

• Experience within the agricultural, manufacturing or FMCG sectors.
• Experience of managing customer accounts, contracts or pricing administration.
• Knowledge of SAP, C4C, SIS or similar business systems.
• Experience handling customer complaints, invoice queries or credit note processes.

We value diversity in our workplace and welcome enquiries from everyone.