Hire Controller

Think Hire; Manchester; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

Think Hire in Manchester is seeking a proactive Customer Service Adviser to support and grow our customer base by handling enquiries via phone and email, arranging stock and logistics, and delivering outstanding customer experiences.

You will build relationships, coordinate with depots and suppliers, and manage transport and quotes to ensure a smooth customer journey from inquiry to delivery.

Qualifications

• Experience handling customer enquiries by phone or email.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Deal with customer enquiries over the phone or email in a timely manner, while maintaining an excellent standard of customer service.
• Develop close customer working relationships to ensure new and repeat orders and enquiries.
• Communicate with depots & Suppliers for stock requirements.
• Raising quotes, hire contracts, organising stock and transport to ensure a smooth process for the customer.
• Process off hires and arrange transport whilst communicating with the customer.
• Coordinating effectively with other colleagues to ensure the customer requirements are fulfilled.
• Effectively undertake 'administration duties’
• Follow company policies and procedures relating to the hire desk process.
• Dealing with inbound and outbound calls
• Friendly
• Good telephone manner
• A reliable, self-starter who is resilient and able to act under pressure

Skills

Good telephone manner

Basic computer skills

Reliable self-starter

Resilient under pressure

Friendly

Team working

Job description

You will be responsible for maintaining the growth of new and existing customers by taking enquires over the phone and email. Arranging stock and logistics whilst providing outstanding customer support and experience.

Duties and Responsibilities

• Deal with customer enquiries over the phone or email in a timely manner, whilst maintaining an excellent standard of customer service with our customer base.
• Develop close customer working relationships with all our customers to ensure new and repeat orders and enquiries.
• Communicate with depots & Suppliers for stock requirements.
• Raising quotes, hire contracts, organising stock and transport to ensure a smooth process for the customer.
• Process off hires and arrange transport whist communicating with the customer.
• Coordinating effectively with other colleagues to ensure the customer requirements are fulfilled.
• Effectively undertake 'administration duties’
• Follow company policies and procedures relating to the hire desk process.
• Dealing with inbound and outbound calls
• Friendly
• Good telephone manner
• Basic computer skills
• A reliable, self-starter who is resilient and able to act under pressure

Core Competencies

Job Knowledge

Appropriate level of skills and qualifications

Integrity/Professionalism

Upholds company values and acts in the best interests

Customer Focused

Demonstrates an understanding of customer requirements and expectations

Team Working

Supports others and contributes to the success of the team