Customer Service Representative

GI Group Main Account; Gateshead; On-site; GBP 12,000 - 25,000; Full time

Job summary

A leading recruitment agency in Gateshead is seeking a Customer Service Representative to provide first-line support to customers. The ideal candidate will have excellent communication skills and the ability to manage multiple tasks effectively. Experience with SAGE is required. This position offers a competitive hourly rate and transitions to a permanent position after 13 weeks.

Qualifications

• Experience using SAGE is required.
• Strong experience in customer service roles.
• Familiarity with Office applications.

Responsibilities

• Respond to customer queries via phone and email.
• Maintain database systems with accurate order information.
• Provide ad-hoc support to service planners.

Skills

Excellent written and verbal communication skills

Strong initiative and resilience

Self-motivated

Polite and friendly manner

Good organisational and time management skills

Effective multi-tasker

Tools

SAGE

Excel

Job description

Role: Customer Service Representative
Report to: Customer Service Manager
Location: Team Valley Trading Estate, Gateshead, Tyne and Wear
Working pattern: Full Time - 08:30 - 16:30 Monday - Friday (flexibility required)
Rate: £12.82ph

This is a temp to permanent role after 13 weeks
Salary when perm £25000pa

As a valued member of the team, you'll play an integral role in providing first-line support to customers every day. Using your initiative and consultative approach, you'll have the tact and confidence to juggle queries, provide updates, solve problems, manage administrative tasks and liaise with both internal stakeholders and suppliers to achieve timely outcomes for customers.

KEY RESPONSIBILITIES

• Respond to customer product and service queries via phone and email
• Update customers with delivery dates and information related to their appointments or orders
• Produce and confirm paperwork for pending and delivered services such as quotes, purchase orders, invoices and delivery notes. Experience using SAGE required
• Liaise with suppliers and partners to raise orders, agree and chase delivery dates
• Maintain database systems with accurate customer and order information
• Support stock control and management
• Provide ad-hoc support to service planners
• Other administrative tasks as required by the Business.

KEY ATTRIBUTES

• Excellent written and verbal communication skills
• Strong initiative and resilience to get the job done
• Self-motivated to work on own and as part of a team
• Polite and friendly manner
• Enthusiastic and hardworking
• Good organisational and time management skills
• Effective multi-tasker with high attention to detail
• Working knowledge of Office applications
• Sage and Excel experience are desirable but not essential

If you are interested please apply

Should you require any support or assistance on your application, please contact your local Gi Group office directly.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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