Customer Service Representative

Harrison Scott Associates; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading print solutions provider in London is looking for an experienced Estimator to support client work by providing accurate estimates. The ideal candidate must have over 5 years of experience in the print industry, excellent attention to detail, and strong organisational skills. Responsibilities include collaborating with Account Managers to understand client requirements and ensuring the production schedule is followed efficiently.

Qualifications

• Minimum of 5 years in the print industry is essential.
• Providing estimates for various types of print.
• Strong IT literacy and numeracy.

Responsibilities

• Provide accurate estimates to fulfil client briefs.
• Liaise with Account Managers and clients for clarity.
• Ensure jobs are economically produced and meet deadlines.

Skills

Attention to detail

Analytical skills

Organisational skills

Time management skills

Tools

Estimating software

Production control systems

Job description

Our client is passionately committed to providing friendly, expert and outstanding value and design, print and communications solutions.

This role supports the company's mission by providing accurate and timely estimates to fulfil client briefs. Working closely with clients and Account Managers, you will ensure work is won, whilst optimising the return. Candidates must have a minimum of three years’ experience in commercial print. The successful candidate needs to be able to operate in a fast moving environment with an excellent attention to detail and the ability to forward plan.

Main Responsibilities

• Provide accurate and timely estimates to fulfil client briefs
• Ensure specifications are clearly understood prior to quoting
• Liaise with Account Managers and Clients to clarify requirement as necessary
• Obtain prices from suppliers for outside work to be included in estimates, eg for finishing to obtain the most competitive price
• Fully utilise estimating and production software
• Book in jobs for printing, ensuring accurate job instructions
• Prepare client files for print and obtain proof approval
• Ensure jobs are produced in the most economical way
• Ensure the job production schedule is adhered to and deadlines are met
• Liaise with sub contractors and suppliers
• Ensure quality standards are maintained throughout production
• Respond to customers queries
• Ensure value production options are explored for clients
• Ensure value returns
• Liaise closely with the Account Managers and clients, ensuring optimum conversion rates
• Contribute positively to the effectiveness of the team
• Maintain close contact with customers, ensuring customer satisfaction
• Build and maintain good relationships with suppliers
• Contribute to the overall effective and smooth running of the company
• Carry out other tasks as required by the Customer Services Manager

Person Specification

• 5 years working in the print industry is essential
• Providing estimates for lithographic, digital and wide format print and mailing
• Experience in industry standard estimating and production control systems essential
• IT literate and numerate with well‑developed analytical skills
• Strong organisational and time management skills