Customer Service & Projects Coordinator

KHR - Recruitment Specialists; West Malling; On-site; GBP 25,650 - 31,350; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Pension scheme

Healthcare

Ongoing training and development

Job summary

A leading Repairs and Maintenance business in Wrotham is seeking a dedicated Customer Service Coordinator. This full-time role involves maintaining CRM systems, liaising with customers, and supporting project management. The ideal candidate will possess excellent customer service and IT skills, with a strong telephone manner. The business offers a fantastic benefits package, including 25 days holiday, training, and development opportunities.

Qualifications

• Strong customer service and administration skills required.
• Excellent IT skills and ability to multitask under tight deadlines.
• Must have an enthusiastic and confident telephone manner.

Responsibilities

• Maintain internal CRM and call logging systems.
• Liaise with customers regarding reactive maintenance issues.
• Support Project Managers with quotes and subcontractor orders.

Skills

Customer service skills

Organisational skills

Administration skills

IT skills

Telephone manner

Job description

A leading Repairs and Maintenance business in Wrotham is seeking a dedicated Customer Service Coordinator. This full-time role involves maintaining CRM systems, liaising with customers, and supporting project management. The ideal candidate will possess excellent customer service and IT skills, with a strong telephone manner. The business offers a fantastic benefits package, including 25 days holiday, training, and development opportunities.