Customer Service Coordinator

KHR - Recruitment Specialists; West Malling; On-site; GBP 25,650 - 31,350; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Pension scheme

Healthcare

Ongoing training and development

Job summary

A leading Repairs and Maintenance business in Wrotham is seeking a dedicated Customer Service Coordinator. This full-time role involves maintaining CRM systems, liaising with customers, and supporting project management. The ideal candidate will possess excellent customer service and IT skills, with a strong telephone manner. The business offers a fantastic benefits package, including 25 days holiday, training, and development opportunities.

Qualifications

• Strong customer service and administration skills required.
• Excellent IT skills and ability to multitask under tight deadlines.
• Must have an enthusiastic and confident telephone manner.

Responsibilities

• Maintain internal CRM and call logging systems.
• Liaise with customers regarding reactive maintenance issues.
• Support Project Managers with quotes and subcontractor orders.

Skills

Customer service skills

Organisational skills

Administration skills

IT skills

Telephone manner

Job description

Let KHR help you find the perfect job candidate

Up to £28500 per annum + + Excellent Benefits

Customer Service Coordinator
Wrotham
£28,500 + Excellent Benefits

Our client is a leading Repairs and Maintenance business based in Wrotham.

Due to ongoing growth, they are currently seeking a Customer Service Coordinator to join their team on a full-time, permanent basis.

The Customer Service Coordinator will provide high-quality service levels to customers as well as support an internal team.

Responsibilities

• Maintain internal CRM and call logging systems with updated information
• Liaise with customers regarding reactive maintenance issues, and schedule contractors to complete work on time and within budget
• Support Project Managers with the production of quotes, placing subcontractor orders, purchasing, and ensuring all necessary access permits are obtained for jobs

Ideal Candidate

• Excellent customer service, organisational and administration skills
• Excellent telephone manner, confidence, and enthusiasm
• Excellent IT skills
• Experience in multi-tasking and working to tight deadlines
• An excellent team player with experience in delivering high standards of customer service

This is a fantastic opportunity to join a growing, friendly business that can offer ongoing training and development. An excellent benefits package is on offer, including 25 days holiday plus bank holidays, with an additional day at 3 years, another at 5 years, another at 10 years, and 2 more at 15 years, a pension scheme, and healthcare. Hours for this role are Monday to Friday 8 am-5 pm on-site at their office in Wrotham.