Customer Service Coordinator

KHR - Recruitment Specialists; West Malling; Vor Ort; GBP 25.650 - 31.350; Vollzeit

Benefits dieser Stelle

25 days holiday plus bank holidays

Pension scheme

Healthcare

Ongoing training and development

Zusammenfassung

A leading Repairs and Maintenance business in Wrotham is seeking a dedicated Customer Service Coordinator. This full-time role involves maintaining CRM systems, liaising with customers, and supporting project management. The ideal candidate will possess excellent customer service and IT skills, with a strong telephone manner. The business offers a fantastic benefits package, including 25 days holiday, training, and development opportunities.

Qualifikationen

• Strong customer service and administration skills required.
• Excellent IT skills and ability to multitask under tight deadlines.
• Must have an enthusiastic and confident telephone manner.

Aufgaben

• Maintain internal CRM and call logging systems.
• Liaise with customers regarding reactive maintenance issues.
• Support Project Managers with quotes and subcontractor orders.

Kenntnisse

Customer service skills

Organisational skills

Administration skills

IT skills

Telephone manner

Jobbeschreibung

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Up to £28500 per annum + + Excellent Benefits

Customer Service Coordinator
Wrotham
£28,500 + Excellent Benefits

Our client is a leading Repairs and Maintenance business based in Wrotham.

Due to ongoing growth, they are currently seeking a Customer Service Coordinator to join their team on a full-time, permanent basis.

The Customer Service Coordinator will provide high-quality service levels to customers as well as support an internal team.

Responsibilities

• Maintain internal CRM and call logging systems with updated information
• Liaise with customers regarding reactive maintenance issues, and schedule contractors to complete work on time and within budget
• Support Project Managers with the production of quotes, placing subcontractor orders, purchasing, and ensuring all necessary access permits are obtained for jobs

Ideal Candidate

• Excellent customer service, organisational and administration skills
• Excellent telephone manner, confidence, and enthusiasm
• Excellent IT skills
• Experience in multi-tasking and working to tight deadlines
• An excellent team player with experience in delivering high standards of customer service

This is a fantastic opportunity to join a growing, friendly business that can offer ongoing training and development. An excellent benefits package is on offer, including 25 days holiday plus bank holidays, with an additional day at 3 years, another at 5 years, another at 10 years, and 2 more at 15 years, a pension scheme, and healthcare. Hours for this role are Monday to Friday 8 am-5 pm on-site at their office in Wrotham.