Resident Experience & Repairs Coordinator

Wates Smartspace; London Borough of Croydon; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Career Development & Progression

Ongoing Training & Professional Dev’t

Employee Assistance Programme

Pension Scheme

Generous Annual Leave

Supportive Team Culture

Résumé du poste

Wates Property Services in Croydon is seeking a Customer Service Coordinator to support residents living in social housing. You will be the main point of contact, handle enquiries and repair updates, and collaborate with planners and contractors to resolve issues quickly.

The role emphasizes empathetic communication, accurate record-keeping, and delivering a first-class customer experience across contracts. If you enjoy helping people and solving problems, apply now.

Responsabilités

• Be the first point of contact for residents and customers
• Manage enquiries, repairs updates and complaints professionally and empathetically
• Work closely with planners, supervisors, operatives and subcontractors to ensure issues are resolved quickly
• Keep residents informed every step of the way
• Maintain accurate records and update internal systems
• Support customer satisfaction and service improvement initiatives
• Help us deliver an outstanding experience across our social housing contracts
• Build strong relationships with residents, colleagues and clients alike

Description du poste

Wates Property Services in Croydon is seeking a Customer Service Coordinator to support residents living in social housing. You will be the main point of contact, handle enquiries and repair updates, and collaborate with planners and contractors to resolve issues quickly.

The role emphasizes empathetic communication, accurate record-keeping, and delivering a first-class customer experience across contracts. If you enjoy helping people and solving problems, apply now.