Business Support Coordinator – Scheduling

KHR - Recruitment Specialists; West Malling; On-site; GBP 25,650 - 31,350; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Pension scheme

Healthcare

Job summary

A leading Repairs and Maintenance business in West Malling seeks a full-time Business Support Coordinator. Responsibilities include managing CRM systems, liaising with customers on maintenance issues, and supporting the Project Managers with orders and permits. Ideal candidates will have exceptional customer service skills, strong organization, and competent IT abilities. The firm offers 25 days of holiday, pension scheme, and healthcare benefits, providing a supportive work environment.

Qualifications

• Excellent customer service, organisational and administration skills required.
• Strong telephone manner with confidence and enthusiasm.
• Proficiency in IT is essential.
• Ability to multi-task and meet tight deadlines is crucial.
• Experience in delivering high standards of customer service as a team player.

Responsibilities

• Maintain internal CRM and call logging systems with updated information.
• Liaise with customers regarding reactive maintenance issues, scheduling contractors to complete work.
• Support Project Managers with quotes, subcontractor orders, and necessary access permits.

Skills

Customer service

Organizational skills

Administration skills

IT skills

Telephone manner

Job description

Overview

Business Support Coordinator – Scheduling

Location: West Malling, Kent

Salary: Up to £28,500 per annum + Excellent Benefits

Our client is a leading Repairs and Maintenance business based in Wrotham. They are seeking a full-time, permanent Business Support Coordinator to join their team. The role provides high-quality service levels to customers and supports an internal team.

Responsibilities

• Maintain internal CRM and call logging systems with updated information
• Liaise with customers regarding reactive maintenance issues, and schedule contractors to complete work on time and within budget
• Support Project Managers with the production of quotes, placing subcontractor orders, purchasing, and ensuring all necessary access permits are obtained for jobs

Qualifications

• Excellent customer service, organisational and administration skills
• Excellent telephone manner, confidence, and enthusiasm
• Excellent IT skills
• Experience in multi-tasking and working to tight deadlines
• An excellent team player with experience in delivering high standards of customer service

Benefits

Hours: Monday to Friday 8am-5pm on-site at their office in Wrotham

Benefits include 25 days holiday plus bank holidays, with additional days at 3, 5, 10 and 15 years, a pension scheme, and healthcare.