Car Care Customer Service & Sales Advisor (Upsell Focus)

Talk Staff Recruitment; Heanor; On-site; GBP 25,500 - 34,500; Full time

Benefits offered by this job

Team building outings

Development & training opportunities

Job summary

Talk Staff Recruitment in Heanor, Derbyshire, England, is seeking a Customer Service & Saes Advisor to join their team and help customers solve car troubles. The ideal candidate has 1–2 years in a customer services/sales role within the motor industry and excellent communication and telephone skills.

Responsibilities include handling calls and live chats, updating records, creating invoices, and coordinating with the technical team to ensure smooth customer service.

Qualifications

• Minimum 1–2 years' experience in a customer services/sales role in the motor industry.
• Excellent internal and external communication.
• Excellent telephone manner.

Responsibilities

• Managing inbound & outbound calls.
• Spotting opportunities to upsell products & services for maximising sales.
• Handling live chat enquiries online with confidence.
• Providing accurate information to customers, whether over the phone or in person.
• Updating customer records and our internal database as needed.
• Creating invoices, proformas, and credit notes.
• Generating courier labels for outbound & inbound deliveries.
• Liaising effectively with our internal technical team.
• Acting as the vital link between customers and technical staff.

Skills

Customer service

Sales experience

Communication

Telephone manner

Tools

MS Office

Job description

Talk Staff Recruitment in Heanor, Derbyshire, England, is seeking a Customer Service & Saes Advisor to join their team and help customers solve car troubles. The ideal candidate has 1–2 years in a customer services/sales role within the motor industry and excellent communication and telephone skills.

Responsibilities include handling calls and live chats, updating records, creating invoices, and coordinating with the technical team to ensure smooth customer service.