Bridgwater Customer Service Pro (Temp to Perm)

HR GO Recruitment; Bridgwater; On-site; GBP 17,000 - 21,000; Full time

Job summary

HRGO Recruitment in Bridgwater is seeking a Customer Service Representative to handle customer enquiries and deliver high-quality service during a Monday to Friday, 9am-5pm shift.

You will respond to inbound calls, assess customer needs, document interactions, and work with internal teams to resolve issues, while maintaining a calm, professional approach in a fast-paced environment. The role offers temporary status with potential to go permanent.

Qualifications

• Excellent communication and interpersonal skills.
• Experience handling a high volume of inbound calls.
• A calm, professional and positive approach under pressure.
• Strong organisational skills and multitasking ability.
• Collaborative attitude and ability to work in a team.

Responsibilities

• Deliver excellent customer service by responding promptly and professionally to customer enquiries.
• Answer incoming calls and assist customers with a wide range of queries.
• Assess customer needs, make appropriate decisions and escalate issues when necessary.
• Manage telephone conversations while accurately updating customer records.
• Liaise with internal teams and external stakeholders to resolve queries efficiently.
• Handle customer complaints professionally, working towards positive resolutions.
• Maintain a high standard of communication and ensure customers receive a helpful and reliable service.

Skills

Communication

Inbound calls

Problem solving

Teamwork

Organisational skills

Job description

HRGO Recruitment in Bridgwater is seeking a Customer Service Representative to handle customer enquiries and deliver high-quality service during a Monday to Friday, 9am-5pm shift.

You will respond to inbound calls, assess customer needs, document interactions, and work with internal teams to resolve issues, while maintaining a calm, professional approach in a fast-paced environment. The role offers temporary status with potential to go permanent.