Customer Success & Service Advisor

Portfolio; Winchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

Portfolio is seeking a Customer Service Advisor to join our dynamic team in the United Kingdom. You will provide pivotal support to clients, resolve inquiries, and ensure high standards of service delivery in a fast-paced environment.

The ideal candidate will have proven customer service experience, familiarity with CRM systems, and strong communication skills. You will log interactions, analyse data for trends, and collaborate with internal teams to resolve issues while maintaining

Qualifications

• Proven experience in a customer service role.
• Familiarity with CRM systems.
• Strong written and verbal communication; ability to explain complex information clearly.
• Analytical skills to interpret data and identify insights.
• Ability to work under pressure with attention to detail.

Responsibilities

• Respond promptly to customer enquiries via phone, email and mobile.
• Provide accurate information about services and customer needs.
• Utilise CRM to log interactions and update records.
• Analyse customer data to identify trends and contribute to service improvement.
• Collaborate with internal teams to resolve complex queries.
• Maintain a professional, courteous demeanour and foster client relationships.

Skills

CRM systems

Customer service

Communication skills

Data analysis

Attention to detail

Tools

Microsoft Office

Job description

Portfolio is seeking a Customer Service Advisor to join our dynamic team in the United Kingdom. You will provide pivotal support to clients, resolve inquiries, and ensure high standards of service delivery in a fast-paced environment.

The ideal candidate will have proven customer service experience, familiarity with CRM systems, and strong communication skills. You will log interactions, analyse data for trends, and collaborate with internal teams to resolve issues while maintaining