Customer Service & Planning Coordinator

Confidential; Shepshed; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days holiday + BHs

Job summary

Confidential in the United Kingdom is seeking a Customer Service & Planning Coordinator in Shepshed. The role blends customer service with production planning, logistics coordination and supplier relationship management to ensure on-time delivery.

You will act as the main contact for customers and suppliers, manage orders, maintain schedules, and support continuous improvement in operations. A 3-year track record in a similar role and proficiency in SAP and MS Office are required.

Qualifications

• Minimum of 3 years' experience in a customer-facing, planning, or coordination role.
• Proven communication and interpersonal skills.
• Professional telephone manner and customer-focused mindset.
• Experience using SAP or similar ERP systems.
• Strong Microsoft Excel and Word skills.

Responsibilities

• Serve as the primary contact for customers, suppliers, and transport partners.
• Coordinate production schedules to meet customer demand.
• Arrange and confirm customer deliveries and maintain records.
• Collaborate across departments to ensure end-to-end process alignment.

Skills

Customer service

Planning

Communication

Excel

Word

Tools

SAP

ERP systems

Job description

Customer Service & Planning Coordinator

Location: Shepshed
Hours: Full-time, 37.5 hours per week

28 Days holiday + BHs

Hybrid role

Are you an organised and customer-focused professional who thrives in a fast-paced environment? We're recruiting on behalf of a successful and growing business seeking a Customer Service & Planning Coordinator to play a pivotal role in ensuring exceptional customer service and seamless operational delivery.

This is a varied position that combines customer service, production planning, logistics coordination, and supplier relationship management. You'll act as a key point of contact for customers, suppliers, and internal teams while helping to ensure products are delivered efficiently and on time.

Key Responsibilities

Customer Service & Relationship Management

• Serve as the primary contact for customers, suppliers, and transport partners.


• Build and maintain strong working relationships with key stakeholders.


• Manage customer enquiries and resolve issues in a professional, solution-focused manner.


• Provide proactive communication throughout the order and delivery process.

Production Planning

• Coordinate and maintain production schedules to meet customer demand.


• Liaise closely with production and procurement teams to ensure material availability.


• Identify potential scheduling challenges and implement effective solutions.


• Support efficient production processes and delivery performance.

Logistics & Delivery Coordination

• Arrange and confirm customer deliveries in line with operational requirements.


• Maintain accurate order and delivery records within internal systems.


• Work closely with transport and logistics teams to ensure on-time delivery.


• Monitor delivery performance and communicate updates as required.

Operational Support & Continuous Improvement

• Manage sales and purchase contract administration accurately.


• Collaborate across multiple departments to ensure end-to-end process alignment.


• Identify opportunities to improve efficiency, accuracy, and customer satisfaction.


• Contribute to a culture of operational excellence and teamwork.

About You

To be successful in this role, you will have:

• A minimum of 3 years' experience in a customer-facing, planning, or coordination role.


• Excellent communication and interpersonal skills.


• A professional and confident telephone manner.


• Experience using SAP or similar ERP systems.


• Strong Microsoft Excel and Word skills.


• A highly organised and analytical approach to problem-solving.


• Good numerical and commercial awareness.


• The ability to work independently, prioritise workloads, and adapt to changing demands.


• A resilient, proactive, and customer-focused mindset.

What's on Offer?

• The opportunity to join a well-established and growing organisation.


• A varied role with significant responsibility and stakeholder interaction.


• Supportive team environment with opportunities for personal development.


• Competitive salary and benefits package.

If you're looking for a role where you can combine outstanding customer service with operational planning and coordination, we'd love to hear from you.