Strategic Customer Service & Logistics Planner

Confidential; Shepshed; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days holiday + BHs

Job summary

Confidential in the United Kingdom is seeking a Customer Service & Planning Coordinator in Shepshed. The role blends customer service with production planning, logistics coordination and supplier relationship management to ensure on-time delivery.

You will act as the main contact for customers and suppliers, manage orders, maintain schedules, and support continuous improvement in operations. A 3-year track record in a similar role and proficiency in SAP and MS Office are required.

Qualifications

• Minimum of 3 years' experience in a customer-facing, planning, or coordination role.
• Proven communication and interpersonal skills.
• Professional telephone manner and customer-focused mindset.
• Experience using SAP or similar ERP systems.
• Strong Microsoft Excel and Word skills.

Responsibilities

• Serve as the primary contact for customers, suppliers, and transport partners.
• Coordinate production schedules to meet customer demand.
• Arrange and confirm customer deliveries and maintain records.
• Collaborate across departments to ensure end-to-end process alignment.

Skills

Customer service

Planning

Communication

Excel

Word

Tools

SAP

ERP systems

Job description

Confidential in the United Kingdom is seeking a Customer Service & Planning Coordinator in Shepshed. The role blends customer service with production planning, logistics coordination and supplier relationship management to ensure on-time delivery.

You will act as the main contact for customers and suppliers, manage orders, maintain schedules, and support continuous improvement in operations. A 3-year track record in a similar role and proficiency in SAP and MS Office are required.