Customer Service Coordinator

Pertemps Banbury; Banbury; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Flexitime available

Job summary

Pertemps Banbury is seeking a Customer Service Coordinator in Banbury. The role involves supporting customer service, order processing, logistics, inventory and purchasing activities within a busy team.

You will work closely with the Customer Service Lead to manage enquiries, quotations, orders and deliveries, while maintaining accurate records and supporting departmental processes in a fast-paced environment.

Qualifications

• Experience in delivering high standard customer service.
• Experience processing customer orders and enquiries.
• Strong organisational skills and attention to detail.

Responsibilities

• Managing customer enquiries and communications.
• Preparing quotations and processing customer orders.
• Processing invoices, credit notes and returns.
• Monitoring and managing backorders.
• Coordinating deliveries and resolving shipment issues.
• Supporting inventory and purchasing activities.
• Assisting with stock administration and stock accuracy.
• Preparing freight, customs and import documentation.
• Maintaining shipment and transport records.
• Supporting continuous improvement initiatives and departmental processes.
• Providing support and cover for colleagues when required.

Skills

Customer service

Order processing

Organisational skills

Communication skills

IT skills

Tools

Sage

SAP

Job description

Customer Service CoordinatorBanbury | £30,000 - £33,000 + Salary Review After 6 Months | Full Time | Permanent

Are you a highly organised and customer-focused professional looking for a varied role where no two days are the same? We are recruiting for a Customer Service Coordinator to join a busy and supportive team, providing essential support across customer service, order processing, logistics, inventory and purchasing activities.

This is an excellent opportunity to join a growing business where you can further develop your skills and gain exposure to multiple areas of the operation.

The Role

Working closely with the Customer Service Lead, you will play a key role in ensuring customer enquiries, quotations, orders and deliveries are managed efficiently and accurately. You will act as a central point of contact for customers while supporting inventory management, logistics coordination and general departmental administration.

Key Responsibilities

• Managing customer enquiries and communications.
• Preparing quotations and processing customer orders.
• Processing invoices, credit notes and returns.
• Monitoring and managing backorders.
• Coordinating deliveries and resolving shipment issues.
• Supporting inventory and purchasing activities.
• Assisting with stock administration and stock accuracy.
• Preparing freight, customs and import documentation.
• Maintaining shipment and transport records.
• Supporting continuous improvement initiatives and departmental processes.
• Providing support and cover for colleagues when required.

About You

• Previous customer service experience.
• Experience processing customer orders.
• Strong organisational skills and excellent attention to detail.
• Excellent communication skills with the ability to build relationships with customers, suppliers and colleagues.
• Strong IT skills, including Microsoft Office.
• The ability to manage multiple tasks and priorities effectively.
• A proactive and customer-focused approach.

Desirable Experience

• Experience within a manufacturing or engineering environment.
• Inventory management experience.
• Knowledge of logistics, distribution or purchasing processes.
• Experience using Sage and/or SAP.

What's on Offer?

• Salary of £30,000 - £33,000, dependent on experience.
• Salary review after 6 months.
• Permanent, full-time position.
• Flexitime available.
• Supportive team environment.
• Opportunity to develop your skills across customer service, logistics, inventory and purchasing functions.
• Genuine long-term career development opportunities.

If you are an organised, detail-oriented individual who enjoys providing excellent customer service and thrives in a fast-paced environment, we'd love to hear from you.