Customer Service/Planner

Berry Recruitment Ltd; Bicester; On-site; GBP 29,000 - 31,000; Full time

Job summary

Berry Recruitment are NOW hiring for a committed and motivated Customer Service/Planner Administrator to work for a small, family-feel company with a great supportive culture and strong team-focused environment near Bicester, Oxfordshire.

Commutable from Thame, Haddenham, Bicester and Aylesbury. The role is office-based in Bicester with a salary of £29,000–£32,000 per annum and a Monday to Friday work week. You will join a new team built this year due to growth.

Qualifications

• Must have access to your own transportation due to the location.
• Excellent time management and the ability to respond quickly to client queries.
• Confident and comfortable communicating over the phone with internal and external parties.
• Strong written communication for responding to emails.
• Ability to convey technical information clearly to non-technical users.
• Ability to form and maintain professional relationships with colleagues, account managers, engineers and clients.
• Great attention to detail and ability to work as part of a team.

Responsibilities

• Comfortable and confident talking on the phone to internal and external people.
• Excellent time management – responding quickly and effectively to client queries/general emails.
• Responsible for managing a busy shared inbox as well as your own personal inbox.
• Scheduling and allocating works to internal engineers as well as subcontractors in a timely and efficient manner.
• Prioritising important works to ensure the SLAs are met which have been set by the client.
• Consistently updating in-house system.
• Raising various jobs and purchase orders daily.
• Working as a team to complete various daily tasks.
• Form and maintain working relationships with work colleagues, account managers, engineers and clients.

Skills

Phone communication

Time management

Organisation

Written communication

Interpersonal skills

Teamwork

Attention to detail

Job description

Customer Service/Planner (Oxford167589) Bicester, England

Salary: GBP29000 - GBP31000 per annum

Berry Recruitment are NOW hiring for a committed and motivated Customer Service/Planner Administrator to work for a small, family-feel company with a great supportive culture and strong team-focused environment. This organisation is based in a small village near Bicester, Oxfordshire, and you will be joining a new team that has been built this year due to growth.

Commutable from: Thame, Haddenham, Bicester and Aylesbury.

Role: Customer Service/Planner
Salary: £29,000 – £32,000 per annum
Location: Bicester, Oxfordshire
Hours: Monday to Friday – Office Based

Key Responsibilities of the Customer Service/Planner:

• Comfortable and confident talking on the phone to internal and external people.
• Excellent time management – responding quickly and effectively to client queries/general emails.
• Responsible for managing a busy shared inbox as well as your own personal inbox.
• Scheduling and allocating works to internal engineers as well as subcontractors in a timely and efficient manner.
• Prioritising important works to ensure the SLAs are met which have been set by the client.
• Consistently updating in-house system.
• Raising various jobs and purchase orders daily.
• Working as a team to complete various daily tasks.
• Form and maintain working relationships with work colleagues, account managers, engineers and clients.

About you:

• Must have access to your own transportation due to the location.
• Great organisational and time management skills.
• Confident and comfortable communicating over the phone with internal and external parties.
• Strong written communication skills for responding to emails.
• Excellent communication skills with the ability to convey technical information clearly to non-technical users.
• Ability to form and maintain professional relationships with colleagues, account managers, engineers, and clients.
• Ability to work effectively as part of a team to complete daily tasks.
• Great attention to detail.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can add value to the role, we'd love to learn more about you!

CV / Resume:
supported file types: .doc .docx .odt .pdf .rtf .txt